Customer Service Administrative Assistant

Julia Burford

Email: ********@**-********-********.***

Address:

City: Devine

State: TX

Zip: 78016

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of BBQ cuisine. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Outgoing w aitress offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Friendly and courteous server with five years' work in a bar orHigh energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.

Educational Background:

High School Dipolma from St. Phillips College, San Antonio TX 1/2001 to 8/2004 (Licensed Vocational Nurse)

High School Dipolma from Devine High School, San Antonio TX 1/2001 to 12/2012

Job History / Details:

Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of BBQ cuisine. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Outgoing waitress offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Friendly and courteous server with five years' work in a bar orHigh energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.

Highlights

Meticulous attention to detail

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Understands grammar

Medical terminology

Meeting planning

Microsoft Office proficiency

Results-oriented

Active listening skills

Courteous demeanor

Energetic work attitude

Conflict resolution proficiency

Troubleshooting skills

Call center management experience

Schedule management

Deadline-oriented

Highly responsible and reliable

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

In-depth food and wine knowledge

Upbeat, outgoing and positive

Food safety understanding

Strong customer relationship builder

Team-oriented

Well groomed

Good personal hygiene

Excellent guest service skills

Experience

September 2008 to Current

Larry's BBQ Dilley, Texas

Waitress/Bartender

Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinkingChecked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned bars, work areas, and tablesCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashGreeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersGreeted guests and sat them at tables or in waiting areasKept drink stations clean and ready for serviceLocated items requested by customersPlaced food servings on plates and trays according to orders or instructionsPortioned and wrapped foodPrepared and served hot and cold beveragesPrepared food items such as sandwiches, salads, soups, and beveragesStocked cabinets and serving areas with condiments, and refilled condiment containerStored clean equipment and utensilsUsed all food handling standardsMaintained contact with kitchen staff, management, serving staff, and customersProvided guests with menusResponded to resident or guest complaints regarding food or serviceDelivered exceptional service by greeting and serving customers in a timely, friendly manner.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Promptly served all food courses and alcoholic beverages to guests.Regularly checked on guests' satisfaction.Skillfully anticipated and addressed guests' service needs.Delivered an exceptional dining experience with friendly, fast service.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Effectively used items in stock to decrease waste and profit loss.Continually kept carpets and floor clear of debris.Received frequent customer compliments for going above and beyond normal duties.

Assisted guests with making menu choices in an informative and helpful fashion.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests to ensure satisfaction with each food course and beverages.Correctly calculated charges, issued bills and collected payments.

July 2004 to Current

Heritage Residential Devine, Texas

Administrative Assistant/Supervisor/Nursing

Directly supported CEO in managing operation work flow.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Managed incoming and outgoing calls for busy medical office.Handled and processed confidential patient information.Recorded patients' medical history, vital statistics and test results in medical records.Delivered high-quality and compassionate treatment to indigent and low-income patient community.Sound, ethical and independent decision-making ability consistent with medical protocols.Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.Utilized strong assessment skills to determine necessary patient care.Provided quality nursing care in accordance with resident care policies and procedures.

Read and recorded temperature, pulse and respiration.

Education

2004 St. Phillips College San Antonio, Texas

Diaploma Licensed Vocational Nurse

1996 Devine High School Devine, Texas

High School Diploma

Candidate Resume - Confidential User

Contact Information -

Email: *********@********.***

Address: Address Withheld

City: Allison Park

State: PA

Zip: 15101

Country: USA

Phone: 412-***-****

Skill Level: Management

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Skills

Business Capabilities Requirements Management RUP

Business Requirements Project Management Agile/Scrum

Technical Requirements Matrix Management Waterfall

Use Case development JAD Session facilitation

Activity Diagrams Issue/Risk/Change Management

Storyboards Resource Management

Process flows Activity Management

Business Solution Program Management

Executive Communication

Tools

Visio Microsoft Project

PowerPoint RequisitePro

Word Clear Quest

Excel SharePoint

Access

Outlook

Work Experience

Highmark, Inc.

Feb 2012 - present

Role: Director Product Planning

Duties: Wholesale Product Strategy and Planning

Budget Management

Activities Management, including Demand and Capacity

Operational Efficiencies

Communication

Celerity, Inc.

Aug 2009-Feb 2012

Role: Healthcare Reform Strategic Consultant

Customer: Highmark, Inc.

Duties: Strategic Planning

Facilitation

Roadmap development

Activity Alignment & Coordination

Establishment of Governance Office and operating model

Communication: Executive, Steering Committee, Strategic Leadership Committee, Board of Directors

Business Solutions

Program Management, including development of training materials

Role: Business Lead

Customer: Highmark, Inc.

Duties: Business Case Development: Product Management and Development Operational Efficiencies including data repository, collaboration tool, process development, workflow tools and reporting & analytics capabilities

Product Project Funding Portfolio: project identification, roadmap development, project scope/overlap/gap alignment and solutions, project prioritization, meeting facilitation and ongoing project integration

Individual Product Portfolio Adaptation: defining and socializing business strategy and implementation model, identification of key activities and milestones, project integration and alignment, facilitation and business planning

Role: Cross Functional (Sr.) Project Manager

Customer: Highmark, Inc.

Duties: Management of a multi-million dollar provider profiling project

Complicated data alignment and integration requirements

Integration of the various project plans into an aligned, cohesive solution

Issues, Risk and Change Management for items requiring escalation

Executive Communication

Status Reporting: Executive, team and vendor

TEKsystems, Inc.

Role: Business Architect/Analyst

Nov 2008 - Aug 2009

Customer: ThermoFisher Scientific

Duties: Roadmap and business objective development for the integration of 5 independent websites into a central website with shared functionality; Business Use Case planning and development; Activity Diagrams, Storyboards

Role: Product Manager - Identity Management

July 2008 - Nov 2009

Customer: BNY Mellon

Duties: Product Management of the Active Directory and email tools; Business driver for the Active Directory Upgrade and Outlook to Lotus Notes email Tool Transition project

Highmark, Inc.

Dec 2002 - April 2008

Roles: Application Development Manager

Product Management of 22 direct reports, full-time and

contractor, business and technical

Accountability for the definition and implementation of a new product data repository and GUI

Project, process and resource management

Business Manager, Legacy Modernization

Owner of the Roadmap, Value Realization, Demand Management, Internal Communication and Requirements Management for a 5-year multi-million dollar legacy modernization effort of Highmark's core systems

Process and resource management

Business Architect, eMarketing Systems

Bridge the gap between business needs and technical solutions for 3 business teams

Management of a 5 person technical development team

Project and resource management

Technical Business Analyst

Define requirements, produce project plans, create test cases and manage large, complex projects for an internal, proprietary Sales and Marketing system

Rapidigm, Inc. July 2000 - Dec 2002

Roles: Business Analyst Consultant; Technical Business Analyst Consultant

Three Rivers Health Plan

1996 - 2000

Roles: Systems Analyst; Health Claims Supervisor; Health Claims Processor/Adjustor; Training

Metropolitan Life Insurance

1990 - 1996

Roles: Health Claims Processor/Adjustor; Customer Service Representative - Providers and Members

Education

Clarion University of Pennsylvania

May 1990

Bachelor of Arts in English

Undeclared minor in Mathematics

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