Customer Service Manager
Resume:
Robert Painter
Email: ********@******************.***
Address:
City: Niles
State: IL
Zip: 60714
Country: USA
Phone: 847-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Looking to take the next steps in my career.
Educational Background:
High School Dipolma from Northeastern Illinois University, Chicago IL 1/2001 to 12/2010 (Business Management)
Job History / Details:
Education
2010 Northeastern Illinois University,
Bachelors of Science Business Management
Experience
May 2011 to Current
Sky High Sports
Assistant Manager
Supervises, trains, and evaluates employees to ensure compliance with corporate polices and guidelines.
Implements preventative measures for the safety of the general public and employees.
Reports on profits, pay-outs, and losses of the stores daily revenue.
Promptly responded to general inquiries from staff and/or customers via mail, e-mail and fax.
Handles all aspects of inventory for the café and vending machines.
Oversees the maintenance of trampolines ensuring GMP compliance.
Interfaces directly with customers to provide assistance and resolve problems.
Manages employees in areas of scheduling, monies handling, voids, shift breaks, and customer service.
September 2010 to May 2011
Wal-Mart
Customer Service Manager
Supervised, trained, coached, evaluated, and managed all cashiers in front-end policies and procedures, including new cashiers and cross training of other associates.
Ensured safety training module completion by subordinates.
Assisted in the recruitment and hiring of qualified applicants to meet the needs of the front end.
Conducted daily register audits, expedited register lines, directed customer flow, and ensured that each customer received outstanding customer service.
Aided in stocking and ordering of freight throughout the store.
Resolved problems that affected the service, efficiency, and productivity of the store.
Worked as a team member performing cashier duties, product assistance and cleaning.
April 2006 to November 2010
Norridge Park District
Night Supervisor
Oversaw compliance of security guards with park policies and standards, such as safekeeping of park property, personal practices, security, and safety of park patrons.
Responsible for scheduling, training, performance evaluations, and necessary disciplinary actions of employees.
Reported all incidents, accidents and medical emergencies to law enforcement when necessary.
Aided in the coordination of park programs.
Responded in non-confrontational manner to settle disputes among patrons.
Canceled or postponed park programs when necessary (ex.
Hazard conditions or low enrollment).
December 2000 to April 2006
Norridge Park District
Security Guard
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Completed daily safety inspections of the grounds.
Reported behavioral, safety, or disciplinary problems to night supervisor.
Issued and checked passes of persons.
Computer Skills
Microsoft Office
When to Work scheduling software
Zimbra Collaboration Suite
Egnyte
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