Customer Service Sales

Melanie Espindola

Email: ********@*********.***

Address:

City: Coronado

State: CA

Zip: 92118

Country: USA

Phone: 619-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

13 years professional experience servicing clientele within the luxury markets globally; industry sectors including Travel, Hospitality and Private Education. Exceptional customer service skills coupled with the ability to communicate successfully on all levels.Energetic hospitality professional with many years in the service industry. Extensive exposure to multicultural environments globally, with proven ability to successfully to maintain a first class service level in a high stress environment. Organized and dedicated professional with the ability to multi task and manage deadlines, detail orientated and highly proficient in all areas of administration, customer service and sales.

Educational Background:

High School Dipolma from East Devon College, England AR 1/2001 to 6/1989 (Travel and Tourism)

Job History / Details:

Summary

13 years professional experience servicing clientele within the luxury markets globally; industry sectors including Travel, Hospitality and Private Education.

Exceptional customer service skills coupled with the ability to communicate successfully on all levels.Energetic hospitality professional with many years in the service industry.

Extensive exposure to multicultural environments globally, with proven ability to successfully to maintain a first class service level in a high stress environment.

Organized and dedicated professional with the ability to multi task and manage deadlines, detail orientated and highly proficient in all areas of administration, customer service and sales.

Highlights

Concierge duties

Communicates effectively

Listening skills

Reading comprehension

Knowledge of San Diego area

Exceptional multi-tasker

VIP services

Hospitality expertise

Microsoft office,including Work and Excel.

Experience

December 2003 to December 2011

Career break to raise family; managing all home duties including financial, administrative and care giving.

Continued participation in fund raising, community events and supporting local and national charities.

Dedicated to providing ongoing and unconditional support to other local wives and families of Navy Seals and proud to be part of that amazing family!.

December 2000 to October 2003

Berlitz Language School Manama, Bahrain

English Teacher

Teaching all levels of the English language to students of all ages, from children to adults.

Private lessons given to high ranking royal family members.

First hand direct instruction to ex patriot students to pass their British school entry exams. 100 percentage success performance.

December 1999 to December 2000

Maadi British International School Cairo

Assistant Teacher

Teaching the British Education curriculum to a class of up to 15 non English speaking students from diverse nationalities.

Planning educational schedules according to the Department of Education curriculum guidance (foundation stage).

Producing end of year reports and individual profiling for all children.

Mastered all principles of good practice for early year education.

Prepared reports, regularly scheduled parent teacher conferences to help ongoing performance improvement.

January 1999 to October 1999

Jennifer's International Pre-School Cairo

Assistant Teacher

Teaching world renowned Montessori curriculum to a class of up to 12 children from diverse nationalities.

Supervising classes throughout the day covering all areas of the curriculum, providing continued guidance in reading, writing and math.

January 1993 to December 1998

Gulf Air Bahrain

Cabin Senior / Flight Attendant

Responsible for managing First, Business and Economy class, overseeing a team of up to 5 staff.

Managing and driving sales for all onboard duty free goods.

Trained and experienced in all areas of servicing on board clientele, strictly managing all health and safety issues.

Responsible for maintaining flight passenger manifests for international travel.

Conflict resolution among passenger including management of unruly customers.

December 1991 to December 1992

Flight Attendant

Part of a dedicated and proficient cabin crew servicing on board clientele.

December 1989 to December 1991

Anchorage Hotel UK

Assistant Manager

Responsible for all areas of accounting, reservations and managing staff members.

Also managing reception and hospitality areas.

Assisted guests with any special requests during their visits.

Sucessful problem solving skills

.Recorded guest comments or complaints, referring customers to managers as necessary.

Education

East Devon College, Devon

Diploma Travel and Tourism

Additional Information

INTERESTS

Running / Cycling / Triathlon / Fitness / Nutrition / Reading / Skiing

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