Sales Customer Service

John Kyle

Email: *********@********.***

Address: ** ****** ********

City: Wethersfield

State: CT

Zip: 06109

Country: USA

Phone: 860-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mr. John F. Kyle

19 Tanner Crossing

Wethersfield, CT 06109

Home 860-***-**** Cell 860-***-****

Summary of Qualifications: Seasoned professional with over 15 years experience in the field of Sales and Service. Successfully exceeded sales and service goals which has directly impacted the overall success of the Sales Team. Proven to be a self driven and goal oriented professional that consistantly exceeds sales goals by up selling on all Inbound and Outbound Calls.

Experience: Moore Medical, Farmington, CT 06032

September 2006 aaa Present Customer Service / Inside Sales Consultant

A. Responsible for sales of company products to new and existing customers.

A. Develop new business, manage existing accounts, and handle customer inquiries on statements/billing.

A. Explain benefits, features and services offered by Moore Medical.

A. Identify opportunities for up selling products to customers.

A. Research and evaluate all inventory onsite and be accountable for customers order status and estimated time of delivery.

A. Liaison to other departments within the company to resolve all account issues and customer inquiries.

A. Responsible for keeping customer files accurate with all current billing and status information.

A. Senior representative and coach to peers on escalated issues as well as support to manager on special projects as assigned.

A. Proficient using the following system and applications: Goldmine, JDE, Odyssey, Notes, As400, Salesforce, Microsoft Word, and Excel.

Verizon Wireless, Wallingford, CT

October 1999 aaa September 2006 Sales Account Specialist

A. Responsible for sales and service of Verizon technology

A. Oversee customer accounts, credit activity, and service features

A. Exceeded target sales goals on monthly basis

A. Required to up sell service features to meet customer needs

A. Handle all escalated issues with a service turnaround time of 48 hrs

A. Educate customers on all plans, rates and policies

A. Kept apprised of all current plans and special offers

A. Recommended and co-implemented new technology which directly resulted in improved accuracy of Verizonaaas customer billing statements.

A. Acted as Manager back up to opening and closing store. Responsible for facilitating a flawless closing, balance revenue sheets, perform inventory control of technology and equipment.

A. Accountable for preparing all deposits for days in receipts.

A. Take proactive approach to resolving customer inquiries while balancing the needs of the customer with the sales goals of the company.

A. Directly responsible for handling incoming inquiries received from customers on billing, handle negotiations for billing complaints, resolve escalated issues, and report statistics and trends to upper management.

Accomplishments:

AE Winners Circle Award for Outstanding Sales Achievements

AE Annual Recognition Award for Top Sales 5 consecutive years.

AE Consistently received Sales Incentive for exceeding sales goals.

AE Received aaAMake a Difference Awardsaa from Moore Medical.

AE Recognized by peers for Outstanding Achievement and Sales Support.

AE 25 Year Veteran of the Newington Fire Department

AE Volunteer for Paul Newmanaaas Hole in the Wall Gang Camp Charity Events

AE Active member of the GTO Club Association (Active in all Charity events)

AE Active member at Wells Spring Church, Kensington, CT

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