Manager Management

Jim Howard

Email: *********@********.***

Address: **** *** **** ****

City: Round Rock

State: TX

Zip: 78664

Country: USA

Phone: 512-***-****

Skill Level: Management

Salary Range: $175,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

James Howard resume aaiaii Page

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James Howard

3207 Bay Hill Lane aai Round Rock TX 78664

Phone: 512-***-**** aai E-mail: *********@********.***

Professional Summary

Proven leader with 26 years of IT experience developing, delivering, and managing enterprise information systems and services aai Extensive experience building and technical teams and leaders aai Technical experience with strong business and financial acumen.

Core Competencies

Strategic Planning aai Project/Program Management aai Operations Management aai P&L management aai Systems/Applications Architecture aai Systems/Applications Development aai Systems/Applications Support aai IT Service Management (ITIL/ITSM) aai Financial management of large capital and operating budgets aai Strategic leadership of diverse teams and technologies aai Team Building aai Organizational Development aai Presentation and Facilitation aai Adept at inspiring employee buy-in to culture change aai Implementation of best practices, improving KPIaaiais and SLA compliance aai Global management of distributed workforces aai Vendor Management

Professional Experience

Xerox Services

Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on us to help improve their processes, manage client operations, and focus on their core business.

Senior Director of, SDU Delivery Group August 2012 aaiaii Present

Senior Director / CIO reporting to the Senior Vice President and Managing Director of Child Support Services responsible for the development and maintenance of systems supporting Child Support Services BPO Operations at Xerox. Child Support Services is a business with $200 million in revenue serving 16 government entities and direct payment customers in the US.

Applied Micro Devices (AMD) Austin, TX

Advanced Micro Devices, Inc. (AMD) is a global semiconductor company. It offers x86 microprocessors, embedded microprocessors and chipsets for desktop and mobile devices, including graphics, video and multimedia products for desktop and mobile devices.

Senior Manager May/2009 aaiaii April/2012

Senior Manager, reporting to the Vice President of Global Infrastructure Services, responsible for the development, delivery, and service management associated with AMDaaiais global IT infrastructure.

aai Managed of four teams with 12 direct reports and 27 total team members

aai Managed a portfolio of programs and projects including systems management, internet/intranet platforms, IT Service Management, management software and infrastructure delivery.

aai Managed infrastructure cost centers

aai Internet/Intranet platform service management

aai Electronic design automation (EDA) license engineering and service management

aai Development of global service catalogs and ITIL framework implementation

aai Service management platforms

aai Development of proprietary intellectual property

aai Global infrastructure monitoring and alerting

Dell, Inc. Austin, TX

Dell Inc. (Dell) is a global information technology company that offers its customers a range of solutions and services.

Sr. IT Manager aaiaii Core Server Engineering 2007 aaiaii Nov 2008

Senior IT service development manager responsible for the development and maintenance of the global Dell IT services and engineering standards of Dell servers, operating systems, and server virtualization technologies.

aai Defined and established the ITIL sub-service catalog for providing the internal IT services to support over 20,000 physical and virtual servers.

aai Established formal liaison role between Dell IT and Dell product group to ensure alignment of IT and Product Group testing and technology adaption.

aai Refined the configuration management of 3,000+ Linux servers to ensure full compliance with Sarbanes-Oxley and PCI Compliance.

Sr. IT Manager aaiaii Global Operations and Production Services 2006-2007

Chief of staff for the Vice President of Global IT Operations responsible for the coordination of business operations, communications, and strategic planning for 2,000+ FTE organization.

aai Developed quarterly and annual operational review material for presentation to Dellaaiais CIO and Executive Leadership Council.

aai Coordinated organizational transformation planning sessions and associated actions with Human Resources, IT leadership, and outside consultants.

aai Performed independent review of global data center planning and capital/opex forecasting.

aai Liaison with the office of the CIO for coordination of global IT communications and planning.

Sr. IT Manager, Contact Center Development 2004-2006

Responsible for the design, development, integration and support of Dell, Inc.aaiais global contact center applications and telephony services.

aai Established, communicated, and maintained architectural roadmaps for Dell Global Contact Center portfolio.

aai Developed contact center management applications suite including: intelligent call routing utilizing proprietary call distribution services (market segmentation, multi-site management of in-house and outsource call centers).

aai Delivered speech recognition applications providing self-service, customer identification and classification, and automated notification.

Sr. I/T Manager, Global Integration Engineering 2002-2004

Globally responsible for IT strategic project management, architectural planning, engineering, and delivery of core transaction processing systems and associated integration platforms (Wintel-NT/W2K/.Net, Linux, Tandem-NSK and J2EE).

aai Established, communicated, and maintained architectural roadmaps for Dell IT Transaction Systems (hardware, software, OS) housing Dell's core sales, manufacturing, and services applications, and integration platforms (B2B, A2A, EDI, messaging, etc.)

aai Responsible for global Tandem-NSK mainframe systems and applications engineering.

aai Research and development of open technology solutions.

aai HR and technical management of diverse technical organization - Tandem Systems Engineering, Win2K Performance Engineering, NSK Database Analysts, NSK Applications Engineering, Enterprise Application Integration (EAI), Electronic Data Interchange (EDI), Application-to-Application (A2A), middleware, and Business-to-Business (B2B) shared services teams.

aai Management of large capital and operating budgets ($23M annually) - including managerial cost accounting, cost benefit analysis, contract negotiations, departmental reporting.

aai Disaster recovery of transaction processing systems.

aai Capacity planning and performance management of core transaction systems (Tandem/Wintel)

aai Vendor relationship management.

aai Accomplishments include:

aai Consolidation and migration of global mainframe systems processing from Malaysia, China, and Ireland to Austin, TX.

aai Deployed remote systems and applications support to run manufacturing plants globally from Austin, TX.

aai Implemented global disaster recovery for core Dell's backend sales, manufacturing, and services platforms between two strategic data centers.

I/T Manager, Americas Tandem Engineering 1996-2002

Responsible for global Tandem-NSK technology roadmaps, and architectural standards. NSK systems engineering, capacity management, and disaster recovery Americas (US, Canada, Latin-America) and Asia-Pacific. Responsibilities include:

aai Management of 16 employees and $13M Operating budget.

aai Responsible for Americas and Japan Tandem Engineering and second level operational support teams which managed US Dell sales, manufacturing, and services systems.

aai Tandem-WAN Networking.

aai Low level programming of network services.

Accomplishments include:

aai Re-host and migration of Canadian sales processing from Canada to Austin, TX.

aai Deployed remote systems and applications to run Nashville and Austin manufacturing plants.

aai Led global mainframe technology replacement and operating systems upgrade projects.

aai Managed mainframe data center migration project.

aai Managed global mainframe capacity planning.

aai Managed mainframe Y2K efforts.

Reporting to Vice President of Global Infrastructure Services (GIS) and/or Vice President of Global Operations and Production Services (GOPS), responsible for the program/project delivery, deployment, and support of a wide array of technologies and business capabilities.

aai Chief of staff/EA for GOPS Vice President

aai Manage Contact Center Development

aai Planned and executed major strategic programs associated with core sales, services, and manufacturing systems.

aai Planned and executed global consolidation of global transaction platforms.

aai Planned and implemented core infrastructure for global expansion.

Great Western Bank Northridge, CA

National savings bank servicing mainly the western United States and Florida now part of Washington Mutual.

Unit Manager - Technical Specialist 1994-1996

Responsible for systems engineering, capacity planning, and technical support of Tandem-NSK systems supporting Great Western Bank's electronic funds transfer environments.

aai Management of Tandem systems programming staff responsible for systems supporting ATM, POS, Debit/Credit, and Wire Transfer. (BASE24, BESS Wire Transfer)

aai Engineering support of Tandem/IBM mainframe integration (SNA, File transfer, batch processing.)

aai Project management and engineering lead of ATM network replacement (SNA to Frame-relay/ATM).

aai Project management of ATM Network application replacement.

aai Capacity planning and testing.

Unit Manager - Project Leader 1992-1994

Responsible for applications and batch processing associated with banking electronic funds transfers (Automated Clearing House, ATM and credit card processing, and wire transfer) running on Tandem-NSK and IBM MVS environments.

aai Management of a team of 12 Tandem and IBM applications programmers.

aai Development and support of nationwide automated teller machine (ATM) networks, credit card processing, and debit card processing.

aai Offline (IBM) card products management

aai Treasury applications development and support (Bess wire transfer)

aai Project management and development lead of ISO 8583 Credit Card conversion.

aai Architect/project lead of wire transfer automation.

Kaiser Permanente of Southern California Pasadena, CA

Kaiser Permanente is an integrated health care organization comprised of Kaiser Foundation Health Plan, Kaiser Foundation Hospitals, and the Permanente Medical Groups providing the nationaaiais largest health care plan and affiliated medical care.

Systems Engineer 1989-1992

Responsible for Kaiser Permanente's Tandem network engineering and integration into IBM VTAM network, systems designs, capacity planning and primary Tandem systems engineering functions.

aai Systems design of Out-Patient Appointment Scheduling system (OPAS). Tandem application integrated into IBM SNA network.

aai Design and development of integration and network services (Tandem-IBM printing, SNA, integrated tape interfaces and security)

aai Capacity planning and systems engineering of OPAS and other front end systems.

aai Application design consulting.

aai Instruction of applications programming staff.

Central Diagnostic Laboratory Tarzana, CA

Central Diagnostic Laboratory was Americaaaiais largest privately held medical laboratory and parent company to Applied Computing Services (ACS), a provider of medical and financial software solutions. CDL operations were acquired by MetPath Inc. in 1990.

Programmer/Analyst 1986-1989

Responsible for applications development, laboratory automation, and custom client integration for clinical laboratory systems, clinical billing systems, and custom financial applications.

aai Automation of clinical laboratory with automated test request, scheduling, and result downloads.

aai Engineering and development of automated data entry and speech recognition.

aai Design and development of confidential drug screening services used by major institutions and governmental entities.

aai Development of Clinical laboratory applications

aai Development of Patient Management applications

aai Custom development and consulting services subsidiary for financial intuitions and clinical customers through the ACS subsidiary.

Education

Masters of Business Administration (International Management Emphasis)

aai LeTourneau University, Austin TX

Bachelor of Arts, Biology (Medical Technology Emphasis)

aai California State University at Northridge

Professional Development and Notables

aai ITIL 3.0 Foundation Certification

aai 2006 Dell Emerging Leaders Program

aai 2002 Dell Office of the Chair Award

aai 1998 Vice President Award aaiaii MFG Engineering Excellence

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