Customer Service Representative

Bryttani Hasty-Zweber

Email: ********@*************.***

Address:

City: Odessa

State: FL

Zip: 33556

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

Educational Background:

High School Dipolma from Texas A&M University Central Texas, Killeen TX 1/2001 to 12/2009 (History)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Devoted to data integrity

Proficient with Microsoft Office Suite

Employee relations specialist

Service solutions expert

Strong problem solving ability

Accomplishments

Exceeded corporate target for customer satisfaction for 3 months in a row.

Experience

November 2010 to May 2011

Wachovia/Wells Fargo Lutz, FL

Teller

Established new customer accounts including checking, savings, lines of credit and loans.

Adhered to Wells Fargo security and audit procedures.

Assembled in-store marketing displays.

Examined checks for identification and endorsement.

Entered member transaction data into the online banking software.

Maintained confidentiality of bank records and client information.

June 2007 to November 2007

Sallie Mae Killeen, Texas

Seasonal Loan Agent

Verified lender information in the computer system was up-to-date and accurate.

Adhered to all federal guidelines relative to student loans.

Analyzed applicants' financial status and credit to determine feasibility of granting loan.

Educated customers on the variety of loan products and available credit options.

Provided expert financial advice on private and federal educational loans.

Answered inbound calls

March 2003 to September 2005

Mark Killeen, Texas

Market Research Analyst

Made cold calls

Collected data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting products and demand

Measured and assessed customer satisfaction

Measured the effectiveness of marketing, advertising, and communications programs and strategies

March 2002 to September 2002

West Killeen, TX

Telemarketer

Delivered prepared script for various products

Entered customer data into computer

Made cold calls

Education

2009 Texas A&M University-Central Texas Killeen, Texas

Bachelor of Arts History

Without Teacher Certification

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