Customer Service Quality Control

Jeffrey Engle

Email: ********@***************.***

Address:

City: Lees Summit

State: MO

Zip: 64063

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.

Educational Background:

High School Dipolma from Teikyo Marycrest University, Denver CO 1/2001 to 6/1994 (Theatre Arts)

Job History / Details:

Summary

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.

Highlights

Full service restaurant background

Hiring and training

Employee recruitment expertise

Staff development talent

Operations management

T.I.P.S. certified

Strong leader

Customer-oriented

Experience

November 2011 to Current

Sprint Center Kansas City, Mo

Bartender

Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Develop and maintain exceptional customer service standards.Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

November 2011 to September 2012

Strikerz Independence, Mo

Bartender/Manager

Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Counseled and disciplined staff when necessary.

Education

1994 Teikyo Marycrest University Denver, Colorado

Associate of Arts Theatre Arts

Recipient of Performing Arts Scholarship. Student government representative.

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