Manager Customer Service
Resume:
ricardo valentine
Email: *********@********.***
Address: *** **** ***** ******
City: folsom
State: CA
Zip: 95630
Country: USA
Phone: 916-***-****
Skill Level: Senior
Salary Range: $185,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RICARDO A. VALENTINE SR., DDS
129 John Henry Circle Folsom, CA 95630
916-***-**** *********@********.***
PROFESSIONAL PROFILE
Dedicated, disciplined, and results-focused Doctor of Dental Surgery with an impressive track record of progressive growth, comprehensive experience, and advanced education in the areas of clinical dentistry.
* Business savvy owner and operator of several private dental practices with full responsibility for all aspects of business, fiscal, and operations management that included staff recruitment and supervision, procurement, financial management, general accounting, collections, and customer service.
* Expertise in sub-gingival curettage, supra and infra gum line scaling, use of local anesthesia, and restorative procedures.
* Proven ability to develop and articulate preventive patient treatment plans, examine, diagnose, and provide dental treatment and services, and ensure all OSHA, dental board, and company policies and procedures are strictly adhered to.
* Extensive experience in endondontics with a particular skill in performing difficult molar root canals.
* Demonstrated skill in the chairside restorations and implants; skilled in the use of CEREC machine.
* Consistently display good judgment and supervisory control in creatively managing diverse teams to promote and achieve organizational growth and development goals.
* Bilingual with fluency in English and Spanish.
PROFESSIONAL EXPERIENCE
CLINICAL DENTIST ASSOCIATE Western Dental, Inc., Sacramento, CA 2008 - Present
Provide the diagnosis, treatment, and preventive care for patients in a wide range of conditions of the teeth, soft tissues, and oral cavity. Assisted in performing patient triage, examinations, and preventative and restorative treatments.
* Leveraged communication skills and bilingual strengths to improve overall patient relations and increase Hispanic customer base, resulting in an average daily production of up to $6,500.
* Performed surgical procedures with confidence and a high degree of skill and patience including implants and surgical extractions.
* Acted in supervisory role in the absence of the managing dentist, responsible for the supervision of staff and the assignment of patients.
DENTIST-CLINICIAN Access Dental Centers, Carmichael, CA 2008
Treating general dentistry clinician with responsibility for providing patients with thorough and professional dental evaluations and treatment procedures that included denture fabrication, root canals, examinations, and cleanings.
OWNER/MANAGER/DENTIST Dr. Ricardo A. Valentine DDS, Inc., Folsom, CA 2006 - 2008
Led and managed a dental practice and a staff of three in treatment, diagnosis, and performing of a range of dental related tooth and gum related procedures and cosmetic dentistry procedures.
* Utilized up-to-date and state-of-the-art radiology equipment and technology, infection control protocols, and the diagnosis and treatment pathologies of teeth and gums.
* Managed and oversaw an in-house dental lab (CEREC 3-D) for the fabrication of crowns, onlays, and inlays, significantly decreasing patient wait time for the completion of treatment with same-day delivery.
* Defined, implemented, and enforced control protocols and standard of care procedures.
DENTIST/OWNER/MANAGER Prairie City Dental, Folsom, CA 2000 - 2007
Owned, managed, and operated a three-chair private dental office, serving the public in attending to its oral health care needs while utilizing a hygiene program emphasizing geriatric dentistry while performing clinical procedures in general dentistry.
* Effectively led and managed a successful practice, increasing patient levels between 40 and 50% while retaining 80% of customer base attained in previous Rancho Cordova practice upon relocation.
* Responsible for all aspects of day-to-day administrative and staff management functions, including the training of dental assistants and recent dental school graduates.
* Spearheaded the partnership with newly established dental health maintenance organizations, requiring strong management and operational oversight to comply with strict HMO and PPO regulations.
DENTIST/OWNER/MANAGER Dr. Ricardo Valentine, Rancho Cordova, CA 1994 - 2000
Owned, operated, managed, a four chair dental office in a large professional building where other dental professions practiced also. Supervised and trained employees. Diagnosed, treatment planned and performed most general dentistry procedures. Served all level of populations. Managed HMO and indemnity dental insurances. Treated medi-cal recipients with many medical compromising diseases.
NON-COMMISSIONED OFFICER (SGT/E-5) United States Army, Fort Ord, CA 1988 - 1993
Supported infantry's medical and dental operations, performing in the role of Assistant NCO for the dental facility in coordinating dental appointments and programs for infantry both on location and in the field.
* Assigned to DENTAC with accountability for the management and control of military dental property.
* Deployment officer in charge for the Gulf War.
* US Army Leadership includes excellence in the areas of air assault, expert rifleman, and demonstrated leadership capabilities in rapid deployment situations including the Gulf War and Panama.
EDUCATION & PROFESSIONAL DEVELOPMENT
DOCTORATE of Dental Surgery
University of Honduras School of Dentistry
Tegucigalpa, Honduras
Undergraduate Studies
Tulane University, New Orleans, LA
University of New Orleans, New Orleans, LA
CERTIFICATIONS
Certificate, Endodontics
Certification, Implantology (Bicon Institute)
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