Customer Service Representative

Nicole Chalmers

Email: ********@*********.***

Address:

City: Detroit

State: MI

Zip: 48213

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients.Highly enthusiastic customer service representative with 4 years client interface experience.Motivated customer service representative with over three years retail experience in a fast-paced environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from Denby High School, Detroit MI 1/2001 to 6/1994 (English)

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients.Highly enthusiastic customer service representative with 4 years client interface experience.Motivated customer service representative with over three years retail experience in a fast-paced environment.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths

Training development

Telephone inquiries

Customer service

Credit card processing

Telecommunication skills

Multi-line phone usage

Creative problem solver

Listening skills

Excellent communication skills

Fast learner

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customer.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

September 2000 to 12/5/2012 12:00:00 AM

Target Madison Heights, MI

Cashier, Guest Services, Cash Office, Food Services

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.Received multiple reviews acknowledging my level of dedication to excellent customer service.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Answered customer questions regarding store merchandise, department information and pricing.Asked open-ended questions to assess customer needs.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Educational Background

1994 Denby High School Detroit, MI

High School Diploma

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