Training Support

Title:No Title

***********@******.***

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NAME: Chris Hill

ADDRESS:

CITY: Monroe

STATE/PROVINCE: WA

ZIP/POSTAL CODE:

COUNTRY: USA

EMAIL: ***********@******.***

PHONE: 360-***-****

CANDIDATE ID: 195568

CITIZENSHIP: US

Citizen

EDUCATION:

EXPERIENCE: 8

WILL RELOCATE: Open

RELOCATION INFO: Any

JOB WANTED: Any

RATE NEEDED:

HOMEPAGE:

HOTSKILLS: VISUAL BASIC,POWERPOINT,PULBISHER,HTML,WINDOWS

3.X,9X,NT,2000,PHOTODRAW,PICTUREIT!,TECHNICAL WRITING,DOS,MACINTOSH,WINDOWS TERMINAL

SERVER

ESUME

Christopher S. Hill

16865 Ladd Street SE

Monroe, WA 98272

Telephone: 360-***-****

E-mail: ***********@******.***

Objective:

To enable the continued high quality of products via testing, communication and

documentation, and to lower the cost of development and support in any way

possible within my sphere of influence.

Experience

Volt Computer Services Group

8/2001-Present

15885 NE 28th Street

Redmond, WA 98052

* Compliance testing first and third party games for the Microsoft Xbox Gaming

Console.

* Review test cases and update as needed to ensure proper coverage in regards

to updated Technical Certification Requirements.

* Train new lab employees in the testing procedures for the storage

functionality of Xbox Games.

* Assist others in the lab with writing comments and failures for reporting to

the game developers.

Action Engine

2000-2001

8520 154th Ave. NE

Redmond, WA 98052

* Wrote temporary contact management database using VB 6 for the front end and

Access 2000 for the back end.

* Monitored system servers performing e-commerce transactions based upon NT

servers running Object Store with clients on the Palm, Windows and Windows CE

operating systems.

* Assisted the testing department by doing daily verification tests for each

build of the software under development.

* Assisted in development of the processes needed within the support

organization by setting standards and methods for documentation of problems

customers might potentially experience.

* Drove creation of the company's online knowledge base for support.

Microsoft Corporation

1994-2000One Microsoft Way

Redmond, WA 98052

* Troubleshot the most high profile and technical of support issues, including

escalations and Publisher Prepress support incidents. Mentored support

engineers working with commercial prepress professionals.

* Served as technical liaison between Microsoft and support partners for

Microsoft PowerPoint and Publisher. Created and drove an initiative that

increased customer satisfaction from 39% to 720ver a period of eleven months.

* Provided technical information to members of the support queues and customers

for all versions of Microsoft Publisher and PowerPoint in the form of one-on-

one mentoring, training, and documentation via the Microsoft Knowledge Base and

Microsoft Internet Newsgroups.

* Supported Word through version 7.0, Works 2 & 3, FrontPage 1.1 and 97, and

all versions of Microsoft multimedia products through 1996.

* Wrote and delivered PowerPoint and Publisher training.

* Provided information to fellow engineers while serving as the Word,

PowerPoint and Publisher after-hours lead at the Washington support site.

Provided cross-site communication between the Word/PowerPoint/Publisher after-

hours Microsoft support teams in Washington, North Carolina and Texas.

* Resolved a two-year backlog of Publisher Knowledge Base articles that needed

to be reviewed and rewrote 271 articles for technical accuracy.

* Organized and led a Habitat for Humanity project for the Word/PowerPoint/

Publisher unit.

* Created, coordinated and drove a group of engineers and managers to promote

and reward excellence and improve morale within the Desktop Applications

Division of Microsoft Technical Support.

* Led an interstate team to coordinate hardware acquisition and distribution.

This included setting standards and price negotiation for desktop systems and

servers.

* * * Developed and delivered Windows NT 4.0 Terminal Server Edition training

for the Office support unit. This was incorporated into Windows 2000 training

for the Product Support Division.

* Delivered PowerPoint VBA and Windows NT 4.0 Terminal Server Edition training

to Microsoft's support partners.

Education & Additional Training

* Visual Basic 6.0 Fundamentals

* PowerPoint VBA

* Publisher 2000 Prepress Support

* Learned HTML basics by referral to online help at the Netscape website

* Windows Support Training (3.1, 95, 98, NT 4.0 Server, Workstation & 2000

Professional)

* Windows TerminalServer 4.0

* Publisher, PowerPoint and PhotoDraw! 2000

* PictureIt! 99

* Effectively Communicating with Customers

* Networking with Windows 3.11

* Windows Printing System

* Technical Writing

* Windows Postscript Printer Considerations

* Hewlett-Packard DeskJet Printing System

* Word 6.0 & 95 Visual Basic

* Macintosh system training, versions 7.0 through 8.5.1

* MS-DOS 6.0

References

Grant Thornley

One Microsoft Way

Redmond, WA 98052

********@*********.***

Doug Mangini

One Microsoft Way

Redmond, WA 98052

*******@*********.***

Robert Baker

One Microsoft Way

Redmond, WA 98052

*******@*********.***

Jeff Rushing

One Microsoft Way

Redmond, WA 98052

********@*********.***

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