Customer Service Sales

Jason Fitch

Email: ********@**-********-********.***

Address:

City: Tampa

State: FL

Zip: 33614

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a secure position within a well-managed company to further my career, utilize my current knowledge, while increasing my abilities in various skills and databases. Highly knowledgeable and skillful employee with years of on the job experience in various hospitality environments. Ability to follow corporate policies including beverage inventory ledger, monitoring beverage cost, and following ServeSafe guidelines.

Educational Background:

High School Dipolma from Hillsborough Community College, Tampa FL 1/2001 to 12/2012 (Criminal Justice, Pre-Law)

High School Dipolma from ABC Bartending School, Tampa FL 1/2001 to 12/2012

Job History / Details:

Summary

Seeking a secure position within a well-managed company to further my career, utilize my current knowledge, while increasing my abilities in various skills and databases. Highly knowledgeable and skillful employee with years of on the job experience in various hospitality environments. Ability to follow corporate policies including beverage inventory ledger, monitoring beverage cost, and following ServeSafe guidelines.

Highlights

Excellent communication and guest/employee relation skills.

Flexible schedule

Congenial

Mastery of classic cocktail recipes

Friendly and enthusiastic

In-depth food and wine knowledge

High-volume dining

Bar management

Ability to handle fast-paced environment

Reliable, punctual and committed to customer service

Banquet operations and off-site catering expert

Excels at upselling

Training for Intervention Procedures (TIPS) Certification

ServSafe certified

Remarkable organizational and time management skills

Point of Sale (POS) system operation

Works well under pressure

Extensive hospitality background

Master of sales techniques

Team-oriented

Well groomed

Alcohol knowledge

Experience

October 2011 to Current

Rusty Pelican Restaurant Tampa, FL

Fine Dining Bartender/Server

Ensure customer satisfaction.

Assisted guests with making menu choices in an informative and helpful fashion.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Appropriately suggested additional items to customers to increase restaurant sales.

Skillfully anticipated and addressed guests' service needs.

Assisted servers and dining room hosts and quickly responded to guests' needs.

Promoted and endorsed the company to bring in new business.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

June 2007 to October 2011

WCI Communities/Westshore Yacht Club Tampa, FL

F&B Supervisor/Bartender/Server

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food and beverage service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Collaborated with the Executive Chef to analyze and approve all food and beverage selections for member events.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Regularly updated computer systems with new pricing and daily beverage specials.

Counseled and disciplined staff when necessary.

Improved monthly cogs from 64 percentage to a consistent 24 - 27 percentage

Consistently obtained highest beverage sales in the corporation.

January 2007 to July 2007

Tampa Sports Services/St.Pete Times Forum/ XO VIP Club Tampa, FL

Bartender

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Consistently adhered to quality expectations and standards.

Delivered exceptional, friendly and fast service.

Accepted payment from customers and made change as necessary.

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

February 2006 to June 2007

Primer Mortgage Funding Inc Tampa, FL

Loan Officer

Adhered to all federal and state compliance guidelines relative to retail mortgage lending.

Interviewed an average of 150 mortgage loan applicants per month.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.

Educated customers on the variety of loan products and available credit options.

Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.

Provided expert financial advice on mortgage and both educational and personal loans.

May 2004 to June 2007

BCK Communications Tampa, FL

Inbound Sales Associate

Demonstrate a good understanding of Direct TV services and technology.

Negotiated prices, terms of sales and service agreements.

Responded to all customer inquiries in a timely manner.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Consistently met and exceeded department expectations for productivity and accuracy levels.

June 2003 to March 2004

Progressive Auto Insurance Tampa, FL

Customer Service Associate

Demonstrated mastery of customer service call script within specified timeframes.

Pursued continuing education and training programs to continue professional development.

Presented and clearly explained insurance policy options to clients based on their needs and goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Education

Current Hillsborough Community College Tampa, FL

Associate of Science Criminal Justice, Pre-Law

2001 ABC Bartending School Tampa, FL

Responsible Vendor Training Bartending

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