Manager Customer Service

Oliver Mena

Email: *********@********.***

Address: ***** ***** **.

City: Orland Park

State: IL

Zip: 60462

Country: USA

Phone: 312-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Oliver Mena

10615 153rd St. Orland Park, Il. 60462

*********@********.*** 312-***-****

Career Objective:

Pursuing dynamic long-term career in the area of Sales, or Relationship management where I can contribute to change, revitalization, and accelerated growth through my knowledge and experience.

Qualifications Strong negotiation, research, and lead generation skills Successful at coaching, developing and inspiring associates Exceptional customer service skills. Proven problem-solving and analytical skills in fast-paced environment. Record of rapid advancement based on demonstrated competence and leadership abilities. Proficient with MS Word, Excel, PowerPoint and appropriate programs as required. Business to Business Sales

Employment Experience

Senior Relationship Manager

Capital One Downers Grove, Il. 2008-Present Coach, motivate, develop and retain Relationship Managers. Established a process of development to promote 20% of associates to different positions in the company. Hold weekly meetings of territory metrics analysis to insure success of teams territory metrics such as cash-out, applications per potential, usage of rate reductions and exceptions. Hold Weekly side by sides to ensure execution of Territory business plans Participate in monthly Market Business Reviews with Regional and Divisional Managers Increased Midwest territory on non-captive market share from 12% to 21% equaling an increase from 7.5 million to 12 million in production for the company Contributed to recruiting, hiring and training over 35% of Chicago Regional Buying center Conducted Performance Appraisals and Calibrations Created and implemented Mentor Program for all new hires Over 500 ours of Management training including, presentation, behavioral interviewing, coaching, communication, partnership selling

Relationship Manager

Capital One Downers Grove, Il. 2007- 2008 Recognized as top 5% of sales team earning Charimans Team Award 2008 Relationship Manager of the Year Increase and establish prime program in Minnesota territory by singing and establishing business to business relationships with over 150 dealerships. Underwrite and ensure profitability in Michigan Territory increasing sales from 1.2 million to 3 million monthly Built strong relationships with funding and sales team to achieve success in territory. Territory analysis through data metrics continuing best practices through strengths and action items for opportunities Over 200 hours of sales training, including partnership selling, establishing business to business relationships, credit risk, territory analysis

Sales Manager/Branch Manager

Prime Financial Corporation Chicago, Il.2003-2007 Recruit, train, and develop loan officers to increase production by establishing relationships with market referral sources and contacts Implement marketing strategy through computer software and organization of closed contracts for future business Led weekly sales meetings with Loan Officers to help increase production through review of marketing strategies and sharing of best practices Review of business plans with over 15 Loan officers to ensure execution of production

Loan Officer

N.A.S.A. Financial Services Chicago, Il. 2002-2003 Create and execute a marketing plan to establish relationships with local realtors, contractors, financial advisors, and other referral sources. Review and analyze loan transaction packages for preliminary approval or denial in accordance with Fannie Mae and Freddie Mac guidelines. Assemble all required documentation for processing and underwriting on each transaction, prepare and present all related deal points to loan committee when required. Ensure timely closing of loans by maintaining constant communication throughout the entire loan process amongst borrowers, appraisers, title companies, realtors and attorneys.

Sales Manager

Empire Foods Chicago, Il. 1997-2002 Responsible for building and maintaining relationships with key account clients. Negotiated and administered vendor/retailer contracts increasing revenue of new and existing accounts. Managed pricing strategies for company products and implemented product improvement enhancing market presence. Successfully resolved staff problems, including negative attitude, lackluster performance, and poor attendance; built a productive team that delivers exemplary customer service.

Languages SpanishFluent

Education

St. Rita College Prep 1992-1996

Morainne Valley Community College 1997-1999 Business Administration

Capital One Public

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