Customer Service Mechanical Engineering
Resume:
Confidential User
Email: ********@*****************.***
Address:
City: Bowie
State: MD
Zip: 20716
Country: USA
Phone: 202-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
A.S.E. certified Master Technician with 14 years in all around automotive repair. Strong leader who educates junior mechanics using unmatched industry expertise.trong teamwork ethic coupled with the top quality customer service skills and proper certifications necessary to provide excellent auto repair services.
Educational Background:
High School Dipolma from Prince George's Community College, Largo MD 1/2001 to 7/2003 (Mechanical Engineering)
High School Dipolma from Lincoln Technical Institute, Largo MD 1/2001 to 12/2012
High School Dipolma from University of Maryland, Largo MD 1/2001 to 12/2012
Job History / Details:
Summary
A.S.E. certified Master Technician with 14 years in all around automotive repair. Strong leader who educates junior mechanics using unmatched industry expertise.trong teamwork ethic coupled with the top quality customer service skills and proper certifications necessary to provide excellent auto repair services.
Highlights
Diagnosis and repair
Analytical and diagnostic software
Preventative maintenance
Brake systems expertise
Engine replacement specialist
Superior customer service
MS Office
Mathematical aptitude
Accomplishments
Re-certified A.S.E. Master Mechanic.
Platinum Level Honda Technician.
Maryland State Inspector.
Team Leader.
Experience
June 1998 to Current
Sport Honda Silver Spring, MD
Master Mechanic
Performed comprehensive vehicle inspections based on customer's needs/ concerns. Compiled priority oriented repair estimates and conferred with service adviser(s) and/or customer as to needed services and/or repairs.
Assisted management in implementing new policies and technologies.
Supervised a team of up to six (6) technicians including assigning competency weighted work.
Performed Maryland Stated inspections and Certified Honda Pre-Owned vehicles.
July 1997 to June 1998
Firestone Tire & Service Center Baltimore, MD
General Service Personnel
Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Repaired and replaced belts, hoses and steering systems. Removed and replaced tires, shocks, struts and brakes. Specialized in servicing brakes and fuel systems. Operated pneumatic tools and air compressors.
Education
2003 Prince George's Community College Largo, MD
Associate of Applied Science Mechanical Engineering
Graduated Phi Theta Kappa in Mechanical Engineering. Published in Nota Bene, an academic writing competition.
1998 Lincoln Technical Institute Columbia, MD
Diploma, Automotive Technology Automotive Technology
Car Mechanic Certificate:
Coursework in the service, diagnosis and repairs of Engines, Fuel and Ignition Systems, Heating and Air Conditioning, Manual and Automatic transmissions.
Preventative Maintenance Inspection training.
University of Maryland College Park, MD
Current coursework Mechanical Engineering
Coursework in Mechanical and Electrical Engineering
References
Former Supervisors:
Ron Ptak
Service Director
BMW of Silver Spring.
Earl Errera
Director of New Car Sales
Ourisman Honda of Laurel
Rich Dehaan
Principal
Catonsville AutoWorx.
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