Customer Service Sales

Milagros Munoz

Email: abpvbt@r.postjobfree.com

Address:

City: Mount Joy

State: PA

Zip: 17552

Country: USA

Phone: 717-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A Customer Service or related position where I will utilize my sales and communication skills to promote company growth.

Educational Background:

High School Dipolma from Commwealth secondary school, Harrisburg PA 1/2001 to 12/2008 (spanish)

High School Dipolma from, Harrisburg PA 1/2001 to 12/2012

Job History / Details:

Career Overview

A Customer Service or related position where I will utilize my sales and communication skills to promote company growth.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Strong problem solving ability

Bilingual -English & Spanish

Excellent communication skills

Computer-savvy

Customer service-oriented

Multi-line phone proficiency

Team player

Accomplishments

Managed call flow with up to 50 calls in queue per minute.

Recognized for consistently meeting appointment and sales quotas.

Excellent in Customer Service

Work Experience

June 2009 to October 2012

Wright Way Construction Lancaster, PA

Reception

Answered phone calls set appointments for customers and estimates.

Processed payments credit cards, took money for deposits and wrote receipts.

Did general office duties, faxed and scanned paperwork, and greeted customers.

September 2008 to June 2009

Apex Asset Management Lancaster, PA

Collector

Made outgoing calls and received calls from people who had past due accounts on medical bills.

Took insurance Information, processed insurance and payments.

Made payment arrangement.

Made at least 180 outgoing calls per day.

February 2008 to August 2008

Keystone Stone Credit Services Lititz, PA

Collector

Made outgoing calls to people who had past due accounts on student loans.

Resolved delinquent accounts.

Made payment arrangements.

Processed payments.

Made at least 160 outgoing calls per day.

Trained new employees.

January 2008 to August 2008

Comcast Lancaster, PA

Workflow Coordinator

Answered incoming calls from comcast technicians.

Assisted with updating cable boxes and Internet.

Scheduled installation appointments for upgrades and trouble calls.

December 2006 to December 2007

Pre-Need Family Services Lancaster, PA

Telemarketing

Made cold calls to potential customers over the age of 50.

Scheduled appointments for customers to assist with purchasing funeral merchandise.

Helped train new employees.

01/2003 to 12/2006

Lancaster, PA

Secretary

Performed and answered multi-line telephone messages for up to 5 co-workers.

Typed correspondence, correct errors, and made necessary changes.

Educational Background

01/2001,

GED

Harrisburg, PA

Diploma

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