Project Manager Customer Service

Kevin A Trussell

Email: ********@******.***

Address:

City: Bowie

State: MD

Zip: 20720

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated and results-oriented Manager with more than 12 years of diverse experience and transferable skill sets. Possess proven abilities in program and project management, personnel management, sales, customer service and operations, as well as diversity in written and verbal communication, leadership, contract negotiation, and interpersonal business relationship building. Apply excellent critical thinking and problem resolutions skills to all projects undertaken. Employ highest level of customer service, quality control and best management practices, to ensure customer satisfaction and generate repeat business.

Educational Background:

High School Dipolma from Virginia State University, Petersburg VA 1/2001 to 5/1991 (Business Administration, Finance)

Job History / Details:

Executive Profile

Highly motivated and results-oriented Manager with more than 12 years of diverse experience and transferable skill sets. Possess proven abilities in program and project management, personnel management, sales, customer service and operations, as well as diversity in written and verbal communication, leadership, contract negotiation, and interpersonal business relationship building. Apply excellent critical thinking and problem resolutions skills to all projects undertaken. Employ highest level of customer service, quality control and best management practices, to ensure customer satisfaction and generate repeat business.

Skill Highlights

Local, Federal government background

Policy development

Project management

Program development

Community development

Economic development

Housing programs

Small business development

Grant writing expertise

Banking, HR & finance background

Excellent time management skills

Excels in team leadership

Strong interpersonal skills

Excellent communication skills

Recruiting

Training and development

Comparable company analysis

Core Accomplishments

Received Career Appointment to DC DHCD by Deputy Mayor for Planning & Economic Development (DMPED), District of Columbia.

Received Career Appointment to PG DHCD/Redevelopment Authority by County Executive, Prince George's County, MD.

Spearheaded Neighborhood Revitalization Program in Art District resulting in $12MM mixed-use development which provided 44-units of affordable artist live-work space. The project won the Governor's Rental Housing Award.

Spearheaded Economic Development effort closing on $8.3MM in HUD Section 108/Economic Development Initiative (EDI) loans.

Selected as HUD approved CPD Community Connections Consultant.

Promoted to Management Training Program after just 8 months with Bank of America.

Received CDBG Best Practices Award with Prince George's County Department of Housing & Community Development (DHCD).

Recognized Regionally for exceeding sales goals, Bank of America.

Earned Customer Experience Award with Bank of America.

Received Certificate of Recognition from Global Development Services for Youth.

Professional Experience

September 2011 to Current

Diverse Technologies Corporation (DTC) Upper Marlboro, MD

Business Development/ Technical Recruitment Manager

Manage staff of recruiters and act as liaison to client. Create successful strategies to communicate with staff and the customer to improve workflow, priorities and improve time-to-hire ratios. Utilize strong client focus and superior relationship building skills to expand and leverage existing and newly developed relationships with large, federal government contractors and small businesses. Ensure Federal government compliance measures are being met such as EEO, ADA and DoDD 8570 for all personnel performing Information Assurance (IA) Technical and Management level functions.

Advise on and implement new and improved corporate polices.

Train recruitment staff and implement placement strategies to meet corporate benchmarks.

Establish and qualify prospective teaming partners and pursue contract vehicles.

Deliver high quality and cost-effective solutions and services to clients in three core areas of business: Information Technology, Logistics, and Financial Management.

Participate in Human Resource Management (HRM) activities and processes within IT field (i.e. recruiting, scheduling, benefits administration, appraisal performance, etc.)

Create systems to improve communications with Hiring Managers and HR Department.

Select, develop, implement and train staff on Applicant Tracking Systems (ATS) to manage recruitment process and needs of customers.

Discuss applicant qualifications and coordinate interviews with Hiring Manager.

September 2009 to August 2011

Alexandria Redevelopment & Housing Authority Alexandria, VA

Real Estate Project Manager

Provided Project-Based Asset Management, oversight and technical support to a portfolio of mixed-finance residential development projects. Managed project schedule and construction-related activities of general contractor, architect, engineer, attorneys, HQS Inspectors and in-house Mod Crew. Oversaw coordination and timely completion of several multi-phased, new construction and substantial rehabilitation public housing and market-rate development projects. The projects included Quaker Hill Apartments ($20M, 60-units), Old Dominion Apartments ($6.0M, 36-units), West Glebe Apartments ($10.5M, 48-units) and James Bland Apartments ($45M, 134-units). The developments were financed primarily with Low Income Housing Tax Credits (LIHTC) issued by the state VHDA.

Managed project budgets and development activities such as planning and execution of land acquisition, relocation, demolition, development, rehabilitation, construction, compliance and disposition.

Performed weekly and punch list walks with contractor and Architect. Inspected interior and exterior of units to ensure minimum Federal, state and local compliance, design and construction standards were met.

Reviewed rental term sheets, construction and service contracts, site plans, monitored contractor progress, approved AIA G702 and G703 and processed construction draws to state VHDA.

Assisted developer in submitting LIHTC applications. Filed annual 8609's for buildings under Section 42 of the IRS Code.

Wrote SOP's, Housing Management Plans, Tenant Selection Plans, Relocation Plans, Maintenance Standards and Procedures, Affirmative Fair Housing Market Plans, etc.

Provided monthly updates and presentations to the HOA, condo association and property Management Company.

Managed Public Housing Acquisition Program created to replace 16 units lost in construction due to change in unit mix.

February 2008 to September 2009

Truss Consulting Services (TCS) Bowie, MD

President

Managed staff of 5-10 employees (varied based on contract-size) and lead team in providing technical assistance to non-profits and government agencies in the areas of business/workforce development, affordable housing, community/economic development initiatives and management/compliance of HUD-funded but locally administered programs: CDBG, Disaster Assistance, HOME, Section 108, NSP, LIHTC's and Affordable Housing programs.

Provided on-site management support services as contractor to HUD under Disaster Housing Assistance Program (DHAP), assisting FEMA families affected by hurricanes Katrina and Rita in finding temporary housing solutions.

Lead team in developing an objective program evaluation tool to measure the performance and outcomes of Disaster Case Management Pilot Programs (DCM-P) in the states of Mississippi and Louisiana.

As on-site manager at HUD, updated and maintained SOP's, Operating Guidelines, HUD Notices, FAQ's, MS Office Project Plans, Visio Flowcharts and other resource materials accessed through HUD's website.

Assisted Public Housing Authorities across the country in providing case management services and Housing Choice Voucher Program (HCVP) rental assistance payments to eligible families.

Reviewed family data submitted by FEMA and DHAP grantees to ensure validity.

Wrote competitive NSP2 grant application to HUD under the American Recovery Act and Reinvestment Act of 2009 (ARRA) for H.O.P.E, a non-profit 501(c) (3) nonprofit corporation organized under the State of Maryland and HUD approved housing counseling agency. Although not awarded, application was submitted at local government level and received an award of $100,000.

August 2005 to February 2008

GOVERNMENT OF THE DISTRICT OF COLUMBIA

September 2007 to February 2008

Department of Housing & Community Development (DHCD) [Appointed] Washington, DC

Realty Project Manager

Worked with small staff in Property Acquisition and Disposition Division (PADD), where I was responsible for acquisition and disposition of single and multi-family residential properties under the HOME Again Program. The purpose of the program was to eradicate slum and blight, and facilitate the construction of homeownership opportunities primarily for the benefit of low to moderate-income persons.

Worked with Finance Department to secure project development funds through HUD's Integrated Disbursement & Information System (IDIS).

Liaison to real estate developers, public/private agencies and private property owners.

Identified and inspected vacant and abandoned property.

Prepared RFP's for the disposal of bundles of single and multi-family properties owned by the District.

Accessed financial capacity and feasibility of solicited and unsolicited housing development proposals.

Implemented eminent domain and/or tax foreclosure procedures.

August 2005 to September 2007

RLA Revitalization Corporation (RLARC) /National Capital Revitalization Corporation (NCRC) Washington, DC

Project Manager/Liaison

As Project Manager and Liaison to DC DHCD, acted as lead to development team in managing, developing and disposing of portfolio consisting of more than 180 CDBG-encumbered properties. Oversaw $30-50MM Annual Spending Plan and Strategic Investment Plan for RLARC/NCRC's $300M CDBG/Urban Renewal portfolio, which is included in the 5-year Consolidated Action Plan for the District of Columbia.

Managed, developed and/or disposed of portfolio of 180 CDBG- encumbered and Urban Renewal properties.

Wrote successful funding applications to HUD and DHCD securing more than $50 million in CDBG funds to fill financing gaps and fund high profile real estate deals and critical neighborhood development projects.

Managed federal monitoring and compliance measures governing the CDBG program.

Coordinated and managed all aspects of HUD and DHCD annual audit of CDBG funds.

Approved all procurements, RFP's/RFQ's, purchase orders and contracts funded by CDBG dollars.

Acquired more than $35M in real property using friendly sale and eminent domain policy procedures.

Created and managed $2.9M housing purchase assistance program, $3M loan fund to encourage rehab of residential and commercial buildings and $3M commercial loan fund to finance economic development activities.

November 1999 to August 2005

PRINCE GEORGE'S COUNTY GOVERNMENT

July 2001 to August 2005

Department of Housing & Community Development (DHCD)/Redevelopment Authority [Appointed) Largo, MD

Manager of Business and Commercial Development

Managed staff charged with implementing several HUD-funded, but locally administered community, economic development and housing programs administered by DHCD and the Redevelopment Authority (RA): including $11MM HUD Section 108/EDI Revolving Loan Program, $2 million CDBG Commercial Façcade Improvement Grant Program, the Neighborhood Beautification Grant Program and the Gateway Arts District. Presented annual operating budget and program activities to County Council, Board of Directors, Executive Director, PG Chamber of Commerce, Community Advisory Committee, local businesses and community leaders.Prepared annual operating budgets.

Worked closely with HUD to structure Section 108 commercial loan deals ensuring compliance with regulations.

Closed $8.3MM in HUD 108/EDI loans used as gap financing for the Honda of Bowie Auto Dealership, the Duclaw Restaurant, Art Display Company and the Mt.Rainier Artist Lofts.

Partnered with MD DHCD CDA and developer to construct $12M 44-unit affordable housing project for Artists.

Performed construction management/monitoring duties for mixed-used developments in Mt. Rainier Artist District.

Wrote grants to secure $775,000 in CDBG grants to implement commercial facade improvement program.

Provided $387,000 in Capital Improvement Project funds to 15 non-profits for beautification projects.

Provided grants, loans and technical assistance to more than 60 businesses along Rt. 1 corridor.

Worked with several businesses to secure leases and construct new locations in the County.

November 1999 to July 2001

Prince George's Economic Development Corporation (PG EDC) Largo, MD

Business Development Specialist

Worked in Local Economic Development Division where implemented several retail revitalization efforts in neighborhood commercial strips. Worked with area businesses and residents to develop and implement economic development strategies specific to their neighborhood. Managed CDBG commercial façcade improvement grant program and HUD Section 108 Revolving Loan Fund. Presented budget and program activities to local businesses and community leaders. Prepared annual operating budgets.

Developed and implemented retail initiatives in the County.

Represented County interests in Southern Prince George's County development projects including the Woodrow Wilson Bridge Expansion Project, National Harbor Project and the Rivertowne Shopping Centre.

Managed commercial facade program promoting economic vitality of older neighborhood commercial areas.

Worked closely with real estate developers and brokers to provide site location assistance.

Represented the County at national conventions sponsored by the International Council of Shopping Centers (ICSC).

Created demographic reports designed to market, recruit and attract new business to the County.

Built relationships with merchants, business and civic associations and local elected officials.

May 1997 to November 1999

Bank of America Oxon Hill, MD

Manager Trainee/Sr. Loan Officer

Recognized by Regional Director and Vice President (VP) for outstanding sales performance and customer service. Promoted to Banking Center Manager Training Program where I floated and trained under several seasoned retail center VP's. Assisted Banking Center Manager in supervising a staff of 8-12 employees in retail banking center. Also assisted BCM in meeting banking center goals related to loans, product sales, referrals, customer retention and deposits. Performed additional management duties, including oversight of branch operations, security and audit procedures of the bank.

Coached a team of sales and lending professionals.

Originated and closed primary and secondary residential and commercial mortgage loans.

Conducted mortgage underwriting and document review in connection with consumer and commercial loans.

Developed creative techniques to generate new business opportunities and enhance customer relationship.

Cross-sold other financial products and services based on current and future needs of customer.

September 1994 to May 1997

KPMG Peat Marwick Washington, DC

Research Analyst

Performed economic analysis of domestic and international pricing for multinational firms.

Researched and analyzed functionality and profitability of publicly-traded firms.

Prepared, analyzed and reviewed SEC filings such as 10k reports, annual reports and inter-company agreements.

Education

May 1991 Virginia State University Petersburg, VA

Bachelor of Science Business Administration, Finance

Memberships, Committees and Training

Memberships and Committees:

HUD approved CPD Community Connections Consultant

Member, National Center for Housing Management

Former Community Advisory Board, Woodrow Wilson Bridge Project

Former Member, International Council of Shopping Centers (ICSC )

Former Member, National Development Council (NDC)

Former Board Member, Washington Area Community Investment Fund (WACIF)

Former Board Member, H.O.P.E. Inc.

Job-Related Training:

Certified Occupancy Specialist, National Center for Housing

Low-Income Housing Tax Credit (LIHTC) Training, Enterprise Community Partners

Low-Income Housing Tax Credit (LIHTC) Training, National Development Council (NDC)

Housing Development Finance Training, National Development Council (NDC)

Economic Development Finance Professional Certification (EDFP), National Development Council (NDC)

Financial Analysis Training, KPMG Peat Marwick

CDBG, NSP, Disaster Recovery, HOME, Public Housing, Housing Choice Voucher, Section 108, EDI, Enterprise Zone, Section 4, HUD IDIS, AS400, Business Analyst/ArcView

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