Sales Manager

Jay Orlin - Resume

TRANSFORMING ORGANIZATIONS

Organizational

Development

ABOUT JAY

of Experience

Jay Orlin

Home Phone: (408) 259 - 2342

Cell: (408) 712 - 8052

Home Email: ********@***.***

Summary

Proven track record of managing Training and Development/Organization Effectiveness function. Improve leadership performance; through education, training, team-building, and coaching. Significant impact on sales; customer intimacy in call centers, FAE Certification, and sales processs training. Improved effectiveness and versatiltiy of training delivery; instructional design, elearning systems, blended learning.

Professional Experience

Philips Medical Systems 2006 – Present

Senior Training Manager

Start-up and development of a division training department

Manage curriculum design and program development for Tech Support, Customer Advocates, and Applications Training

Identify and manage internal and external resources

Global coordination of training development and delivery

Altera Corporation San Jose, CA 2001 - 2006

Senior Learning and Development Program Manager

Initiated leadership program; delivered training customized for each department.

Established professional in-house instructional media center resulting in a dramatic improvement in the quality and effectiveness of training materials.

Designed and developed an instructional evaluation program which yielded the ability to quickly improve programs

Established 360 degree-based internal/external coaching practice which contributed to improved culture and managerial effectiveness.

Project Manager of technical training for internal Sales and 3,000 Channel Partners. Led to improved competency and smoother certification process.

Initiated e-learning program including the selection of a Learning Management System for world-wide implementation.

Developed a world-wide sales training program and partnered with consultant to massively customize another program. Led to over 100M in increased sales.

Private Consulting Practice San Jose, CA 1993 - 2001

Principal

Measure effectiveness of a two-week sales force Training Workshop

Improve world-wide controller and staff compliance with financial policies

Creation of a training department, design skills training for manufacturing

Company-wide training needs analysis for mission-critical sales training

Design a collaborative learning, video-based, course on sexual harassment

Survey and analysis of WW sales force to identify highest priority training

Analyze training required for Response Center Engineers

Tandem Computers Cupertino, CA 1992 - 1993

Sales Training Program Manager

Successfully implemented world-wide computer-based technical training resulting in productivity improvements of 2.8M in 18 months.

Piloted Consultative Selling world-wide improving sales performance.

Private Consulting Practice San Diego, CA 1990 - 1992

Partner

As part of a high-level team, developed a strategy for a sales force selling radically different services and products.

Produced Job Aids helping HR managers make better independent decisions Performance improvement plans for sales, sales support, and customer support

Northern Telecom San Diego, CA 1984 - 1990

Senior Advisor in Productivity Methods and Systems

On assignment to the President, managed the first company wide, mid-management training program. Exposed hundreds of mid-managers directly to company executives and shifted the culture toward greater employee participation.

Analyzed numerous positions providing perspectives and visibility that had been unavailable before, resulting in greater efficiency throughout the organization.

Training Manager

Established operator certification system that delivered 15% yield improvements

Managed team of instructional designers to produce highly effective programs.

Introduced and managed the development of an expert system which used state-of-the-art technology to expedite training while capturing valuable technical knowledge.

Intel Corporation 1979 - 1984

Training Manager

Established and managed a team of 40 for factory training resulting significantly quicker ramp-up times, a safer environment and shortened time-to-competency for new managers, supervisors, operators, technicians and engineers.

Certifications

Certified to use and teach Front End Analysis and Job Aids

Qualified to use several psychological and temperament assessment instruments such as Meyers Briggs, Emotional Competency Inventory (360), Kiersey Temperament Sorter.

Education

M.A. Psychology, University of West Georgia

B.A. Education, University of Florida

Jay Orlin - Copyright 2006

Jay Orlin - Copyright 2006

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