Randall L Robertson

Email: abpvb1@r.postjobfree.com

Address:

City: Flower Mound

State: TX

Zip: 75022

Country: USA

Phone: 972-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have experience in managing associate and management personnel, finance/budget, information systems, and organizational activity. I am seeking a position in management that will allow me to showcase my business and leadership skills, as well as enhance my career within the telecommunications industry.

Educational Background:

High School Dipolma from University of Phoenix, Irving TX 1/2001 to 5/2006 (Undergraduate Business Management)

High School Dipolma from Howard Junior College, Irving TX 1/2001 to 12/2012

High School Dipolma from Angelo State University, Irving TX 1/2001 to 12/2012

Job History / Details:

Summary

I have experience in managing associate and management personnel, finance/budget, information systems, and organizational activity. I am seeking a position in management that will allow me to showcase my business and leadership skills, as well as enhance my career within the telecommunications industry.

Skills

Managing large crews

Customer Service skills

Good at following instructions

Computer literate

Consistent work history

Customer service experience

Direct labor crew training

Employee productivity reports

Solid communication skills

Strong interpersonal skills

OSHA Regulatory Compliance

SAP knowledge

Utilizing scanner systems

Strong organizational skills

Strong interpersonal skills

Valid Texas driver license

Good verbal/written communication skills

Establishing goals and setting priorities

Experience

March 2006 to Current

Verizon Plano, Texas

Local Manager

Responsible for managing 23 Union employees in Verizon FiOS and Core Operations in Carrollton, Irving, and currently in Plano, Texas.

Manage installation and maintenance of Verizon FiOS and copper services at residential and business customers' premises Supervise a team of employees including coordination of daily activities, special projects, and training with a strong focus on achieving productivity and quality objectives. Provide operational support for other departments and organizations including: engineering, construction, customer service, network operations and customer operations. Develop both professionally and personally by setting objectives and goals, assessing performance and counseling employees on a daily, monthly and yearly basis. Manage finances and local budgets in an effort to reduce costs and expenditures within FiOS and Core Operations and providing necessary tools and supplies.

March 2005 to February 2006

Verizon Irving, Texas

Acting Manager

Verizon Network Engineering: Responsible for six management employees and one contingent worker within the Texas Region Inventory Management group.

Managed the CORE and expense budgets for the Texas region (achieved 43.34 percentage favorability by year end). Worked cross-functionally with Engineering, Operations and Outside Plant organizations to streamline process and reduce capital expenditures Developed procedures and identified opportunities that resulted in $26.6M in retirements of company assets. Achieved 100 percentage of the region's Reuse objective by October, 2005 (two months ahead of target), thereby reducing $50.8M in capital expenditures Developed and implemented training documents provided to Operations personnel to achieve 99.69 percentage barcode compliance, which aided in less than $20,000 in lost investments.

January 2004 to March 2005

Verizon Irving, Texas

Specialist

Verizon Network Engineering Contributor on the Texas Region Inventory Management team, providing technical solutions to engineering and field operations functions.

Managed and maintained regional assets, barcode compliance, and spare card reduction.

Supported regional and national reuse and retirement objectives.

Reduced capital expenditures by retiring $3.4 million in reusable plug-in cards in the Texas Region and sending them to the DFW warehouse to be reused by all regions, which helped to exceed the region objective by 36 percentage (two months ahead of schedule) Retired $5.1 million worth of equipment that no longer existed in the company's database, therefore reducing the tax base for the Texas Region Lead and participated in Quality Assessment Audits for central offices region-wide totaling $278,371,276.00 Facilitated a cross-functional team responsible for the implementation of process changes in ordering of HTUR cards.

March 2001 to January 2004

Verizon Irving, Texas

Supervisor

Supervised the activity of 16 associate employees involved in the provisioning of Open Market Transition (OMT), DSL, LNP, Centranet and ISDN orders in Texas and other regions as needed.

Facilitated and managed the development of an expedite process for OMT and DSL orders, working cross-functionally with the NMC, BRPC, DRC, and APC which reduced customer complaints and fines incurred by Verizon to the PUC Trained APC groups in other regions in provisioning of OMT and DSL orders Served as the pilot for the provisioning of Verizon to Verizon portability Received Verizon Excellence Award for the Texas CLEC Parity Team in 2002.

Education and Training

Present University of Phoenix Irving, Texas

Undergraduate Business Management

December, 1994 Howard Junior College San Angelo, Texas

Core Curriculum

May, 1993 Angelo State University San Angelo, Texas

Undergraduate Biology

Additional Information

Awards: Winner-Verizon Excellence Award for Competitive Local Exchange Carrier (CLEC) Parity Team

CIVIC ACTIVITIES AND MEMBERSHIPS March of Dimes WalkAmerica, YouCanFreeUs.Org, United Way, Susan G. Komen Cancer Walk, Verizon Reads, Youth Flag Football coach, Greater Lewisville Soccer Association (GLASA) coach, Kid's Club, Lewisville ISD PTA member

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