Customer Service Sales

.

Lexi

KayCatering and Sales

Lexi Kay

**** *. ***** *********

Highland Beach, FL 33487

Cell: 301-***-****

*******@***.***

Career Snapshot

- Working in national healthcare staffing company aiding recruiter in placing workers and most recently advancing to recruiter.

- Over three years of commended performance in front desk, call center, concierge and restaurant server roles.

- Expert in customer care/communications, problem solving and relationship building.

- Proficiencies in assorted databases, including OPERA, Concierge Assistance, as well as Microsoft Office.

Awards

- Most positive comment cards for three months in the entire hotel/resort in 2009

Computer Skills

Word, Excel, PowerPoint, Access, Outlook

Mission Statement

To use all my energy, skills, thoughtfulness, and enthusiasm for the benefit of my guests and employer so they receive only the very best service.

Hospitality Management, Service & Support

Consistently contributes excellent care and service within highly visible positions and takes pride in providing memorable interactions making every guest feel important and well cared for.

Desired Position

Catering, Event Planning, Restaurant Management and General Sales/Marketing for a Hospitality Organization

Key Skills/Traits

- Only the best customer service

- Excellent problem solver

- Outgoing and a real 'people' person

- Natural at multi-tasking - Adept at billing and accounting reconciliation

- Skilled complaint handler

- An all out team player

Professional Experience

CROSS COUNTRY STAFFING " Delray Beach, FL Recruiter of licensed healthcare personnel, 1.2012-present

CROSS COUNTRY STAFFING

" Delray Beach, FL Assistant to Recruiter, 10.2010 to 12.2011

THE RITZ-CARLTON RESORT " Palm Beach, FL Front Desk Agent, 2008 to 10.2010

THE RITZ-CARLTON RESORT " Palm Beach, FL Club and Lobby Concierge, 2007 to 2008

THE RITZ-CARLTON RESORT " Palm Beach, FL Restaurant Server, 2007

MARRIOT HOTEL "

Boca Raton, FL Server and Bartender Intern, 2006

From a Sampling of Written Comments

'Lexi didn't just meet our expectations, she blew them away* What makes Lexi great is that she see beyond the problem to the solution and doesn't wait to take steps to get there. She puts the customer at ease* and stays on top of the challenge until it's resolved? VP of Recruitment, Cross Country Staffing

'Dear Lexi, Thank you for all your kindness. My stay at the Ritz was one I will cherish for a long time* Guest 2008

'First class to Lexi. Mr. S approached the desk and wanted to recognize what a wonderful job you are doing on Club. Thank you for making us so proud! Fellow Employee (Front Office) 2007

'* I commend your excellence in service, and pride and joy* . General Manager 2008

'* In particular I'd like to give tremendous praise to Lexi at the front desk. She went well out of her way to make sure that we were taken care of as a family and I wanted to let you know about her efforts We have always enjoyed our stays at Breakers and Four Seasons, but our recent stay w. you was a real joy and she helped make that possible* . Guest 2009

'* Thanks for all your kindness* Travel Agency Director 2008

Education

LYNN UNIVERSITY " Boca Raton, FL

BS in Hospitality Management, 2006 GPA 3.19

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