Customer Service Management
Resume:
Michelle Cornett
Email: *********@********.***
Address: ***** **** **
City: Sandy
State: OR
Zip: 97055
Country: USA
Phone: 503-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MICHELLE CORNETT
17145 HOOD COURT
SANDY, OR 97055
*********@********.***
SUMMARY
Detail-focused and energetic COLLECTIONS MANAGER with solid experience in managing accounts receivable portfolios of up to $10M including all aspects of accounting, collections, supervision, management training, and major account management expertise. Demonstrated self-starter, proven to take initiative through personal accountability while exhibiting strengths in leadership and decision making in accordance with corporate policy. Documented ability to excel within high pressure and fluctuating environments through focused time management and conflict resolution skills. Successful in identifying recurring issues through deduction management, and providing / implementing effective solutions.
PROFESSIONAL EXPERIENCE
EXCEL GARDEN PRODUCTS, Portland, OR 2003 - 2012
ACCOUNTS RECEIVABLE SPECIALIST
Managed, maintained, and researched 1K+ accounts (past dues to deductions). Performed new account setups, credit hold releases, worked independently without supervision, and trained new management. AS400, Prelude, SAP.
- Decreased $2.5M of outstanding receivables from 120 to 30 days past due on large account achieving 90% collections within 1 year through deduction resolutions.
- Recovered over $30K annually on recurring account pricing of damaged / defective products by collaborating with sales staff and identifying and correcting contract statements.
- Built strong relationships establishing trust and enhanced communication / understanding with customers that improved on time payments and increased cash flow.
- Trained 4 new managers, 10 employees and 3 position replacements, during corporate reorganization and relocations, on all A/R procedures and status on current and past accounts ensuring smooth transition and that processes and procedures were understood and followed.
- Created and updated excel spreadsheets, utilized by management and sales staff, for status inquiries on all accounts, organized by current issue types, which identified delinquent accounts, past dues and days outstanding.
- Developed and implemented weekly planning worksheet used by staff in managing up to 1K accounts, staying current with follow up processes, specific dates and research on accounts which resulted in organized work flow and increased revenue.
AMERICOLD LOGISTICS, Portland, OR 2001 - 2002
ACCOUNTS RECEIVABLE SPECIALIST
Maintained assigned A/R accounts, including deduction resolution, overpayments, unapplied cash on account, customer service, reports, special projects (credits and debits, operational issues, invoice routing, EDI transmission failures, etc.), and collected past due invoices. AS400, Infinium.
- Improved on time payments, identified and resolved unapplied or misapplied cash in timely manner, resulting in lowering the overall bottom line on past due accounts.
- Trained replacement employees following corporate relocation, ensuring no interruption in business and service to customers and thorough understanding of research and resolution of various types of transportation issues.
INTERNAL AUDIT BUREAU, Clarks Summit, PA 1996 - 2001
An outsourcing company based in PA.
COLLECTIONS SPECIALIST, OR and WA
Performed A/R and deduction management for several types of manufacturers including apparel (Mallory and Church), paper (Pope and Talbot), dairy (WestFarms Foods / Dairy Gold), and transportation (AmeriCold Logistics). Maintained accounts from past due invoices, deductions and post audits.
- Collected 65% of all deductions, not including post audits, on $1M per company by researching multiple deductions; promotions, pricing, shortages, damages, spoils and pallets, and determining validity of deduction.
- Established deduction validity, terms of agreements, issued credits and reprinted invoices when needed through skilled knowledge of individual computer systems and operations for each manufacturer.
- Assisted training of 12 A/R clerks in identifying and preventing recurring issues on past due invoices for each corporate account eliminating errors and increasing collections at 1st cycle.
- Managed multiple company accounts through efficient time management skills and handled all collections using conflict resolution techniques with customers that ensured maximum payback of invalid deductions.
- Performed extensive research and collection of post audits for multiple accounts including concealed shortages, promotions and discounts, spoils and pallets recovering over 75% of lost revenue due to mistakes and oversights.
EDUCATION
- Business Accounting Diploma, Bookkeeping, Western Business College, Portland, OR
- General Studies, DeAnza College, Cupertino, CA
- Accounting, Mt Hood Community College, Portland, OR
CERTIFICATIONS
- NACM, Accounts Receivable certified
- Infinium, Accounts Receivable certified
- SAP, Accounts Receivable certified
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