Customer Service High School

Justin Perez

Email: ********@***********.***

Address:

City: Harker Heights

State: TX

Zip: 76548

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated professional, customer service oriented, individual interested in furthering my knowledge and skill in the area of commercial customer service.

Educational Background:

High School Dipolma from Harker Heights High School, Harker Heights TX 1/2001 to 5/2012 (N/A)

Job History / Details:

Summary

Highly motivated professional, customer service oriented, individual interested in furthering my knowledge and skill in the area of commercial customer service.

Excelled in team efficiency as a leader of a crew of food workers. Maintained a managerial position that managed the operations of the food production of a restaurant.

Experience

March 2011 to September 2012

Chick-fil-A Killeen, Texas

Team Member

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Accurately measured ingredients required for specific food items.Quickly and efficiently processed payments and made accurate change.

April 2011 to July 2012

Cheddars Casual Cafe Harker Heights, Texas

Server/Waiter

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Provided high quality service.

September 2011 to February 2012

Chick-fil-A FSU Killeen, Texas

Team Leader

Managed a team of employees to preform in proficient manner that would reflect the Chick-fil-A Brand. Timely service and quality food were goals we strive to achieve daily. I was in charge of managing the the crew, including tasks such as: running breaks, stocking and preparing the store for the following day.

Education

2012 Harker Heights High School Harker Heights, Texas

GED

Affiliations

Chick-fil-A

Contact this candidate