Customer Service Sales

Shonte Gibson

Email: ********@******.***

Address:

City: Raleigh

State: NC

Zip: 27606

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile and dedicated candidate seeking long-term employment that offers opportunities for personal growth and professional advancement. Kindhearted and empathetic individual with a strong, professional work ethic. Motivated driven person who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Educational Background:

High School Dipolma from Gulfport High School, Gulfport MS 1/2001 to 5/2004 (general)

Job History / Details:

Summary

Versatile and dedicated candidate seeking long-term employment that offers opportunities for personal growth and professional advancement. Kindhearted and empathetic individual with a strong, professional work ethic. Motivated driven person who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Experience

January 2009 to Current

End Zone Cafe Raleigh, North Carolina

Bartender

provides excellent customer service.

Helps patrons and serve alcoholic beverages.

Serves food and take orders.

February 2009 to December 2011

Bodi Night Club Raleigh, North Carolina

Bartender

provided excellent good service.

Helped patrons and served alcoholic beverages

stocked inventory and delegated task.

Cash handling and opening and closing procedures.

February 2010 to October 2011

Wet Seal Raleigh, North Carolina

Asst Manager

Analyzed and planned store sales levels and profitability.

Organized marketing activities, such as promotional events and discount schemes.

Prepared reports at the end of the shift/week, including staff control, inventory control and sales.

Creating and executing plans for department sales, profit and staff development.

Setting budgets and/or agreeing them with senior management.

Coordinating the entire operation of the store during scheduled shifts.

Managing staff throughout their shift and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Recruiting, training and motivating staff.

Checking stock levels and ordering supplies.

October 2009 to December 2010

Time Warner Cable Morrisville, North Carolina

Outbound Sales specialist

Handled and resolved customer complaints

Provided customers with product and service information

Processed orders, forms and applications

Followed up customer calls where necessary

Completed call reports contact businesses or private individuals by phone deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation describe products and services

Responded to questions obtain customer information obtain possible customer leads data entry and maintenance of customer/potential customer data bases follow up on initial contacts

May 2008 to August 2009

Deb Cary, North Carolina

Store Manager

Analyzed and planned store sales levels and profitability.

Organized marketing activities, such as promotional events and discount schemes.

Prepared reports at the end of the shift/week, including staff control, inventory control and sales.

Created and executed plans for department sales, profit and staff development.

Set budgets and/or agreeing them with senior management.

Coordinated the entire operation of the store during scheduled shifts.

Managed staff throughout their shift and providing them with feedback.

Responded to customer complaints.

Ensured that all employees adhere to the company's uniform standards.

Recruiting, training and motivating staff.

Checked stock levels and ordering supplies.

July 2003 to May 2007

Champs Sports Raleigh, North Carolina

Assistant Store Manager

Responsible for assisting the store team to build sales and achieve sales goals and for maintaining standards according to the Front End Standard Practice Manual.

Proper completion and maintenance of all store office functions and the training of Front End Sales Assistants on customer service procedures and sales office accountability.

Maximized sales through excellent customer service and minimize shrink through proper utilization of Standard Practice.

Responsible for supervision of Front End Sales Assistants, Sales Associates and Service Associates as delegated by the Customer Service Sales Manager.

Trained and developed Sales Associates, Sales Assistants and Service Associates.

Ensured store standard practices of customer service are priority and met at all times.

Engaged and interacted with customers to create a positive shopping experience.

Education

2004 Gulfport High School Gulfport, Mississippi

High School Diploma general

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