Customer Service High School
Resume:
Glenda Jones
Email: ********@***********.***
Address:
City: Neches
State: TX
Zip: 75779
Country: USA
Phone: 903-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple projects simultaneously and following through to achieve project goals.
Educational Background:
High School Dipolma from Trinity Valley Community College, Athens TX 1/2001 to 5/1972 (Business)
High School Dipolma from Neches High School, Athens TX 1/2001 to 12/2012
Job History / Details:
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple projects simultaneously and following through to achieve project goals. Versatile Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
Microsoft Office Proficiency
Meticulous attention to detail
Self-directed
Professional and mature
Resourceful
Strong interpersonal skills
Mail Management
Report development
Workers' compensation knowledge
Excel spreadsheets
Results-oriented
Time Management
Strong problem solver
Dedicated team player
AR/AP
Meeting planning
Legal administrative support
Self-starter
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player.
Successfully planned and executed meetings, lunches, special events, workshops for groups of 50 clients.
Received award (Employee of the Quarter) for excellent customer service and willingness to help other employees.
Experience
December 2011 to October 2012
Crises Center of Anderson/Cherokee Counties Jacksonville, Texas
Victim Advocate
Designed electronic file systems and maintained electronic and paper files.
Maintained office in a neat and organized fashion.
Facilitated working relationships with client/residents and other advocates.
Organized files, developed spreadsheets and assisted with IT problems.
April 2006 to December 2007
Texas Energy Support Palestine, Texas
Customer Care Advocate
Executed word processing projects, including large-scale mailings and correspondence
Maintained electronic and paper files.
Handled customer inquires and complaints.
Made copies, sent faxes for incoming and outgoing correspondence
Organized files, developed spreadsheets, faxed reports and scanned documents..
July 2003 to January 2005
Dobbs & Tittle Tyler, Texas
Legal Assistant/Relief Receptionist
Execute word processing projects, including large-scale mailings.
Maintained inventory and requisitioning of supplies, researching to secure savings on all items.
Exercised independent judgment, with decision making abilities and high level of confidentiality.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms, supplied advance materials and executed follow-up for meetings with clients.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.
Education
1993 Trinity Valley Community College Athens,, Texas
Associate of Science Business
Coursework in Administrative Technology - Accounting - Mcro Accounting - Business Communications - Speech - Word Processing - Math - Biology
Thi Beta Kappa National Honor Society
Graduated with Honors
1972 Neches High School Neches, Texas
High School Diploma
Coursework in Word Processing - Accounting - English - Math
Top 3 percentage of class
National Honor Society
Editor and columnist for school paper
Yearbook Committee
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