Human Resources High School

Phoenicia Miller

Email: ********@**-********-********.***

Address:

City: San Antonio

State: TX

Zip: 78229

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused Administrative Assistant/Human Resources Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from John F. Kennedy High School, Mound Bayou MS 1/2001 to 5/2000 (General)

High School Dipolma from Gary Job Corp, Mound Bayou MS 1/2001 to 12/2012

High School Dipolma from Central Texas College, Mound Bayou MS 1/2001 to 12/2012

High School Dipolma from Medical Education and Training Campus, Mound Bayou MS 1/2001 to 12/2012

High School Dipolma from Adjutant General School, Mound Bayou MS 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated and focused Administrative Assistant/Human Resources Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Results-oriented

Excel spreadsheets

Professional and mature

Dedicated team player

Proofreading

Mail management

Meticulous attention to detail

Self-directed

Time management

Strong problem solver

Strong interpersonal skills

Understands grammar

Self-starter

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines and transferred calls to corresponding departments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Experience

August 2011 to March 2012

Carl R. Darnall Army Medical Center, US Army Fort Hood, Texas

Behavioral Health Technician

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.

July 2005 to July 2011

87th Combat Sustainment Support Battalion, US Army Fort Stewart, Georgia

Human Resources Specialist

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office. Performed all clerical duties to include typing, proofreading, and filing. Maintained and met all suspense actions. Processed recommendations for awards and promotions. Processed disciplinary paperwork. In charge of all leave and finance operations. Prepared reports on staffing levels and status of over 1200 soldiers daily. Evaluated personnel qualifications for special assignment and career advancement. Responsible for all monthly strength and finance reports. Ordered and maintained office supplies. Initiated applications for passports and visas. Typed correspondence in draft and final copy. Answered multi-line phones while displaying excellent customer service. Posted all changes to regulations to ensure compliance and provided knowledge of provisions and limitations of freedom of information and privacy acts. Organized files, developed spreadsheets, faxed reports and scanned documents.Successfully established effective systems for record retention by creating database for daily correspondence tracking. Prepared and maintained files on an automated data processing system. Processed and update soldiers insurance information. Processed name changes. Eliminated outdated records by sending the records to archive. Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Education

2000 John F. Kennedy High School Mound Bayou, Mississippi

High School Diploma General

2005 Gary Job Corp San Marcos, Texas

Certificate/Diploma Business Office Technology

Emphasis on General Office procedures. Become familiar with office equipment

Central Texas College Killeen, Texas

Not yet complete Human Resources Management

Coursework in Human Resource Management and Business Administration

2011 Medical Education and Training Campus Fort Sam Houston, Texas

Military Training Certificate Behavioral Health

Coursework in Mental Health

2005 Adjutant General School Fort Jackson, South Carolina

Military Training Certificate Human Resources

Coursework on Human Resources procedures

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