Customer Service High School

William Nesbit

Email: abpv8a@r.postjobfree.com

Address:

City: Charlotte

State: NC

Zip: 28226

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

IT Technical support specialist. Field Engineer, IT Help desk professional. Excellent customer service and communication skills, team player. Onsite computer equipment installation, troubleshooting maintenance and break/fix, deployment and training. CompTIA A and Network Certification, Microsoft MCP in 2009. Help desk Professional Certification through STI Knowledge

Educational Background:

High School Dipolma from Williamsville High School, Williamsville NY 1/2001 to 5/1969 (college enterance)

High School Dipolma from Rhema Bible College, Williamsville NY 1/2001 to 11/2012

High School Dipolma from Erie Community College, Williamsville NY 1/2001 to 11/2012

High School Dipolma from Williamsville High School, Williamsville NY 1/2001 to 11/2012

Job History / Details:

Professional Summary

IT Technical support specialist. Field Engineer, IT Help desk professional. Excellent customer service and communication skills, team player. Onsite computer equipment installation, troubleshooting maintenance and break/fix, deployment and training.

CompTIA A and Network Certification, Microsoft MCP in 2009.

Help desk Professional Certification through STI Knowledge

Experience

11/29/2012 12:00:00 AM

11/29/2012 12:00:00 AM

US Air force, Air National Guard

Civil Engineer

107th Tactical Fighter Wing.

Niagara Falls NY.

Civil engineering electrical power production specialist.

Honorable discharge from the USAF.

January 2011 to August 2011

Compucom Services LLC Dallas, TX

IT Field Engineer/ Deployment Installer/Field Service Technician

POS installer on Walgreens Pharmacy technology upgrade project NextGen 1.5.

Traveled the eastern US de-installing legacy POS equipment and servers.

Installing new firewalls, POS registers, touch screens, pin pads, communication racks. WiFi access points and controllers.

POS and pharmacy servers as well as WiFi access points and controllers.

Provided onsite training of store personnel on hardware functionality and software.

Handle disposition of used equipment and secured devices according to HIPPA regulations.

Project completed.

11/29/2012 12:00:00 AM

Mutiple Charlotte, NC

IT Projects detail for 2009 thru 2011:

Recruiter: Insight Global,

IT Contractor: Tolt Service Grp.

Customer: Food Lion Stores:

POS receipt printer refresh and Deployment of PDT devices, Motorola MC 3090 handheld PC's

Recruiter: Infinium LLC,

IT Contractor: CompuCom,

Customer: ATT : Install and configure all POS equipment, PC work stations and LCD display TV's in new ATT retail location.

Customer: Harris Teeter Food Stores. De-install dot matrix printers in cash office, install and configure Lexmark E460dn laser printers., Preventative maintenance on all POS registers, receipt printers and flat bed scanners. Customer: Wal-Mart and Sams Club, De-install pharmacy PC's and install and configure new PC's, replace POS registers, scanners, VeriFone pin pad machines. Customer: Best Buy Stores, De-install work station PC's on sales floor and back offices. Install new Lenovo PC's configure to network, download DB. Customer: Dollar General Stores: RAM memory upgrade on POS registers. Installed additional memory.

IT Contractor: Captovis Advanced industries, Field service representative: Handle warranty service calls. Basic diagnose and repair of Dell, HP computers, Brother, Xerox copiers, printers at customer sites.

IT Contractor: Advantage Technical Resourcing,

Customer: Xerox, Site surveys for placement of new printers in customer sites such as: MetLife Insurance, Ingersoll Rand.

March 2011 to November 2011

Sprint-Nextel Inc Charlotte, NC

Customer service and Technical support representative.

Customer service and Technical support representative. In-bound call center.

Assisted customers with technical problems involving data and voice with their cell phones, connection cards, Tablet PC's, Blackberry devices and Apple Iphones.

Up sold premium services and assist with plan changes and billing issues.

Call volume approximately 30 to 40 daily, FCR 95 percentage

February 2009 to March 2011

Various Charlotte, NC

IT Technical Contractor/ Deployment Installer/ Technical field services

Contracted with national IT Technical service providers such as CompuCom Inc, Captivous Inc, Insight Global Inc., Advantage Technical Resourcing.

Hardware refresh and upgrades, break-fix, PC and printer installs and repairs, preventative maintenance services for companies such as Xerox, Ingersoll Rand.

Tolt Service Group, Food Lion Stores, Harris Teeter Stores, Wal-Mart Stores, Sam's Clubs, Best Buy Stores and others.

See attached detail of projects at end of resume].

July 2007 to February 2009

Smart Source Inc

Deployment Installer

Project involved the installation of retail [POS] point of sale equipment for Family Dollar Stores.

Traveled nationwide installing upgraded POS equipment including PC's, LCD monitors and stands, barcode scanners, keyboards, receipt printers, laser printers and VeriFone credit card machines.

Trained store personal on new equipment and software.

7/2005 to 5/2007

IT Helpdesk/Desktop support

11/2002 to 8/2003

Chick-Fil-A Restaurants Atlanta, GA

IT Helpdesk Tier 1 and tier 2 support for Chick-Fil-A Restaurants Contact call center third shift manager.

Supporting by virtual connection the POS system including all software and hardware.

Radiant and PAR registers.

Back office equipment including Compaq and Dell computers and Servers, Windows XP Pro OS, MS office products support, Laser and ink jet printers.

Provided desktop support for corporate personnel to include PC and laptop HW and SW issues, printers and scanners.

Utilized Crystal reports, Tivoli and Magic ticketing SW.

January 1998 to August 2002

Wil-Mac Container Corp Conyers, GA.

Network Administrator

Network administer.

Windows NT and UNIX network.

Supported Windows 95, 98, NT,WIN 2K, MS office, and others.

Maintained and repaired PC's, printers and peripherals.

Provided onsite training.

Monitored multiple databases to keep track of all company inventory.

Education

2010 TechSkills IT Training Center Charlotte, NC

2005 Rhema Bible College Tulsa, OK

Diploma Youth ministry

Erie Community College Amherst, NY

Williamsville High School Williamsville, NY

High School Diploma

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