Customer Service Representative

Joshua R. Meehan

Email: ********@*************.***

Address:

City: Landing

State: NJ

Zip: 07850

Country: USA

Phone: 973-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

10 years experience in high traffic Retail environments as well as 4 years in a demanding, fast- paced call center. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.

Educational Background:

High School Dipolma from County College of Morris, Randolph NJ 1/2001 to 6/2008 (History Education)

Job History / Details:

Career Overview

Motivated, versatile Customer Service Representative with over ten years experience in high traffic Retail environments as well as 4 years in a demanding, fast- paced call center.

Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.

Core Strengths

Excellent communication skills

Problem solver

Quick learner

Troubleshooting skills

Strong organizational skills

Telecommunication skills

Computer savvy

File/records maintenance

Reports generation and analysis

Work Experience

July 2007 to October 2011

Petsmart Mt. Olive, NJ

Presentation Manager

Replenished floor stock and processed shipments to ensure product availability for customers.

Promoted to Team Lead after only 3 months in position.

Worked closely with Products and Operations Managers to plan and implement priorities of work in such a dynamic environment.

Planned, directed, coordinated and assigned manpower to efficiently meet staffing requirements.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Described merchandise and explained operation of merchandise to customers.

Recommended merchandise based on customer needs.

Administered all point of sale opening and closing procedures.

August 2001 to December 2006

Prudent Publishing, Inc. Landing, NJ

Customer Service Representative

Assisted with the development of the call center's operations, quality and training processes.

Computed, recorded, and proofread data, records and reports.

Maintained up-to-date records at all times.

Addressed customer service inquiries in a timely and accurate fashion.

Resolved customer questions, issues and complaints.

Processed up to 60 customer orders per day.

Trained new employees on company customer service policies and service level standards.

October 2001 to October 2006

Barnes & Noble Booksellers Ledgewood, NJ

Bookseller

Replenished floor stock and processed shipments to ensure product availability for customers.

Recommended merchandise based on customer needs.

Placed special orders and called other stores to find desired items.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Managed team of 3 additional professionals.

Educational Background

County College of Morris Randolph, NJ

History Education

Maintained a 3.75 GPA

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