Customer Service Sales

Jennifer J. Maslonek

Email: ********@*********.***

Address:

City: Johnstown

State: PA

Zip: 15904

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Richland High School, Johnstown PA 1/2001 to 6/1993 (Academic)

Job History / Details:

Summary

Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Team management

Meticulous attention to detail

Conflict resolution techniques

Client relations specialist

Focused on customer satisfaction

Management of remote employees

Talent development

Skilled multi-tasker

Training and development

Scheduling

Deadline-oriented

Accomplishments

Manager of the Quarter Award-4 times

Year-end Sales Achievement Award-5 times

Experience

October 2007 to June 2009

Victoria's Secret Altoona, PA

Manager

Managed a team of over 65 employees. Met and exceeded sales goals on a daily, weekly, monthly, quarterly, yearly basis. Ensured customer satisfaction was the top priority. Resolved an customer complaints. Handled all in-house Human Resources issues. Created all employee schedules. Maintained a visually appealing presentation that pleased the customer and drove sales results. Managed all shipment in and out of the store. Hired and trained all employees and managers. Facilitated all product and sales training meetings.

June 2004 to June 2009

Victoria's Secret Columbus, OH

District Trainer

Managed all on-boarding facilitation for Management in all stores within District. Trained all managers on computer generated scheduling, customer service, human resources, product knowledge, visual presentation, inventory control, loss prevention, and driving sales results.

May 2002 to June 2007

Victoria's Secret Johnstown, PA

Manager

Same duties as above, except on a smaller scale. Employed base of under 30 employees.

November 2000 to May 2002

American Red Cross Johnstown, PA

Donor Resources Field Representative

Maintained a five county territory. In charge of organizing locations, sponsors, and recruiting donors for blood drives. Worked together with local chapters to ensure adequate blood supply was available. Managed Monthly, quarterly, and yearly blood unit goals within my territory. Scheduled all meetings and educational presentations.

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