Customer Service Sales
Resume:
Laphney Gaillard
Email: ********@**-********-********.***
Address:
City: Davie
State: FL
Zip: 33317
Country: USA
Phone: 786-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Objective: To obtain a position that will enable me to use my strong organization skills educational background and ability to work with people.
Educational Background:
High School Dipolma from York College, Jamaica NY 1/2001 to 6/2004 (Business Administration)
High School Dipolma from York College, Jamaica NY 1/2001 to 11/2012
Job History / Details:
Professional Summary
Objective: To obtain a position that will enable me to use my strong organization skills educational background and ability to work with people.
Core Qualifications
Strong communication skills,ability to work in a team environment
Excellent communication skills both written and verbal
strong computer skills,Microsoft word, Excel, Adobe and power ; ability to work with new programs
knowledge of the Internet
Dependable and punctual
self motivated and has the ability to work without supervision within tight deadlines
ability to analyze and solve problems using learned techniques and tools
Detailed oriented,attention to detail,rapid and professional
comfortable performing multi-faded projects in conjunction with normal activities
Experience
June 2012 to Current
Lavan & Neidenberg P,A Plantation Florida legal Plantation, FLorida
Case Developer Veterans Affairs /Legal Assistant
Used automated systems which included work processing,spreadsheet,data base, E-mail, in order to maintain statistical records,reports etc...
Assisted incoming and outgoing calls with clients answer question
service update, client status updates, follow-up on outstanding document and or services, coordinate with title contacts to complete outstanding tasks such as recoding ; missing documents.
Answer telephone inquiries.
Generate reports and follow-up on identified outstanding tasks.
Contact government agencies to verify client claim status.
Met with clients in office in order to complete initial paperwork for disability and social security claims and submit
Request medical and service service records
Retrieve medical records from doctors and facilities
January 2011 to May 2012
Mike's Construction Inc Long Island, NY
Supervisor
Assist, train and motivate provider relations staff.
Serve as liaison for issues between provider relations staff and internal Mike'sConstruction team members.
Assist in resolving complaints and issues.
Communicate client expectations to Mike's Construction Inc staff.
Provide recommended solutions related to market and provider issues.
Review Reports - ensure accuracy of information and ensure that goals are met.
Assist in recruiting providers.
Ensure staff members are following meeting established performance measurements.
Ensure all staff members are fully trained and recommend additional training sessions as necessary.
Assist in the hiring process, including interviewing candidates.
Responsible for coordinating and implementing appropriate strategies for motivating team members.
Prepare performance and wage evaluations in accordance to company policy.
Responsible for attendance and company approved time off for the provider relations staff.
Participate in the determination and imp.
February 2005 to December 2010
Evo Merchant Services Melville, NY
Customer service Team Leader /Supervisor Assistant
Overseas the call center in the areas where the team need help, productivity, quality, professionalism, customer service.
Ensuring the team meets their performance and quality metrics Recognize employees shortcoming and weakness and address them Participate in the trainings and hiring of new staff members Conduct annual performance Acts as the communication link between the front-line and management Review the implementation of new merchant to ensure standards for accurate and complete information are met and to ensure realistic expectations have been established.
Leads, supervises, and coordinates the daily operation of the assigned team. Focus activities on motivation, coaching, training and counseling of associates. Identify associate needs development for career-pathing of associate.
Monitor daily activities of associates to ensure desired productivity, quality and all departmental objectives are met. Reporting of team performance.
Assist department with handling escalated calls, claims, disputes, issues toward resolution.
March 2003 to Nov2004
Mind Pearl Inc Melville, NY
Airline Reservation Sales Agent
Response To customers queries over phone, fax, E-mail,web chat Making new reservation,changes to existing reservations,quoting the right fares, issuance and reissuance of tickets, processing refunds using the right tools Checking for credit card fraud Notifying booking, fares related issues to the team leader or duty officer Support the development and maintenance of a regular pattern of sales calls Handling of multi products, services as required by organization after the necessary training.
September 1998 to October 2001
Sears& Roebucks Garden City, NY
Telemarketing Sales Representative
Call prospective customers in regards to their appliances Inform customers of promotions and new upgraded products using prepared scripts Process customers order and updated client information, respond to queries, solicit further sales Maintains phone times or sales quotas as determined by management Act as first escalation level for Service Agent issues or member problems as necessary.
Make good business decisions.
Grant exceptions to MSC guidelines up to allowable limits.
Assist the MSC Manager in training and coaching.
Assist with the department schedule, monitor call center metrics and prepare reports as necessary Propose policy procedure and process changes to the MSC Manager as necessary to improve the department.
Process online requests from members.
Education
98 Far Rock High Far Rockaway, NY
High School Diploma
2004 York College Queens, New York
Associates Degree Business Administration
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