Manager High School

Jessica Flannery

Email: ********@***********.***

Address:

City: Chesterville

State: ME

Zip: 04938

Country: USA

Phone: 207-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults with developmental disabilities. Successful at talent development and personnel management. Cultivates positive employee morale by coaching and encouraging team members..

Educational Background:

High School Dipolma from New England College, Henniker NH 1/2001 to 6/2012 (Nonprofit Leadership)

High School Dipolma from New England College, Henniker NH 1/2001 to 11/2012

High School Dipolma from, Henniker NH 1/2001 to 11/2012

Job History / Details:

Summary

Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults with developmental disabilities. Successful at talent development and personnel management. Cultivates positive employee morale by coaching and encouraging team members..

Highlights

Crisis prevention intervention

Program management

Discharge planning

First Aid certified

Exceptional interpersonal skills

Computer-savvy

Exemplary people management skills

Collaborative manager

Exceptional communication skills

Analytical thinker

Clean driving record

HIPAA guidelines

Compassionate and active listener

Regulatory advanced directives knowledge

Behavior management

Accomplishments

Supervised 25 employees at 3 facilities serving individuals with developmental disabilities.

Promoted to Administrator after 3 years of employment.

Leadership

Served as key contributing member to Leadership team.

Compliance

Maintained compliance with regulatory standards by Maine Department of Health and Human Services.

Documentation

Ensured charting accuracy through precise documentation.

Training

Trained team of Direct Support Professionals in procedures to guarantee consistent quality of care.

Experience

May 2006 to Current

Life Enrichment Advancing People, Inc LEAP Farmington, ME

Administrator

Worked closely with clients to produce greater independence.

Enforced safety procedures in accordance with facility policies and government regulations.

Accountable for all staff development and budgeting.

Managed team of 25 of direct support professionals.

January 2001 to May 2005

LEAP, Inc

QMRP/Team Leader

Managed and prepare budget for 3 homes

Trained monthly CPR/First Aid for entire agency

Provide quarterly Direct Support Professional training for all new staff

Managed Person Centered Plans (PCP)

Oversaw coordination of medical services.

January 2000 to January 2001

ME

Developmental Trainer Coordinator

Managed 6 staff members

Managed Behavior and Habilitative plans to address behavioral issues and identify skills to assist with client independence

Trained and evaluated staff on implementation of client habilitative plans

Produced and analyzed annual and quarterly PCP data

January 1998 to January 2000

Spurwink School Chelsea, ME

Child Care Worker

Created structured learning plans for children to keep them up to date with their school work

Trained alternative ways of coping with issues in children's lives

Provided direct supervision and was a role model for appropriate social interactions both in the home and out in the community.

Education

University of Maine Farmington Farmington, ME

Bachelor of Arts Psychology

New England College Henniker, NH

Master of Science Management, Nonprofit Leadership

Coursework in Business Administration and Finance

Coursework in Ethics and Board Development,

Certifications First Aid Certified Trainer CPR Certified Trainer Certified Direct Support Professional Certified Investigator for Abuse Allegations State Certified Agency Investigator for Reportable Events

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