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High School Customer Service

Location:
Santa Rosa, CA
Posted:
November 30, 2012

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Resume:

Maria Mendez-Pacheco

Email: abpv51@r.postjobfree.com

Address:

City: Santa Rosa

State: CA

Zip: 95401

Country: USA

Phone: 707-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, entry-level Youth/ adult Mentor looking to apply my experience to a recovery program Areas of proficiency include great communication skills. able to provide great resources for the client and there family's

Educational Background:

High School Dipolma from healdsburg high school, Healdsburg CA 1/2001 to 7/1988 (spanish)

High School Dipolma from CAREERES WEST COLLEGE, Healdsburg CA 1/2001 to 11/2012

High School Dipolma from Healdsburg High School, Healdsburg CA 1/2001 to 11/2012

Job History / Details:

Career Focus

Hard-working, entry-level Youth Mentor looking to apply my experience to a youth recovery program. Areas of proficiency include great communication skills. able to provide great resources for the youth and there family's

Core Qualifications

Excellent research skills

Critical thinker

Detail oriented

Planning/coordinating

Team leadership

Professional demeanor

Organizational planning

problem solving

Work Experience

November 2007 to May 2008

DES-Department Of Economics And Security Phoenix, AZ

Eligibility Worker

client intake review financial hardship for cash assistance (welfare) and food stamp approval verified all income and resources for family assistance

I was able to develop strong customer service skills/communication skills

December 2005 to November 2007

Achates Branch Phoenix, AZ

Branch Manager

Assisted senior-level credit officers with complex loan applications.Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.Educated customers on the variety of loan products and available credit options.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Built knowledge about latest banking products and services through on going training to my employees

December 2003 to October 2005

Sutter West Mortgage Hispanic Loan Division Santa Rosa, ca

Loan Officer

Executed the loan origination process, for Spanish speaking clients including ordering credit reports, appraisals and preliminary title reports.

Performed daily maintenance of the loan applicant database.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Effectively managed client relationships.

February 1994 to May 1998

Kaiser Hospital Santa Rosa, ca

Medical Assisting

Prepared patient rooms prior to their arrival.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Observed and documented patient status and reported patient complaints to the case manager.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatusPerformed routine tests such as urine dip stick, vision and hearing tests..Kept facility stocked with necessary supplies, equipment and instruments.

Education and Training

2004 INVESTERS TRUST SANTA ROSA, CA

CERTIFICATE LOAN OFFICER TRAINING/REAL ESTATE

1989 CAREERES WEST COLLEGE SANTA ROSA, CA

CERTIFICATE MEDICAL ASSISITING

1988 Healdsburg High School Healdsburg, ca

High School Diploma



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