Customer Service Manager

Brian French

Email: abpv4u@r.postjobfree.com

Address:

City: Upper Darby

State: PA

Zip: 19082

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic Compensation, Benefits & Payroll Manager with over 20 years of progressive HR experience who is self-motivated with strong communication, analytical, problem solving and reasoning skills.

Educational Background:

High School Dipolma from Rosemont College, Rosemont PA 1/2001 to 6/2004 (Human Resource Management)

High School Dipolma from Villanova University, Rosemont PA 1/2001 to 11/2012

Job History / Details:

Summary

Energetic Compensation, Benefits & Payroll Manager with over 20 years of progressive HR experience who is self-motivated with strong communication, analytical, problem solving and reasoning skills.

Experience

October 2006 to Current

Catholic Health East Newtown Square, Pennsylvania

Mgr, Compensation, Benefits & Payroll

Organize and coordinate all phases of the salary administration program for 500 employees

Works with VP Compensation & Benefits and outside consultants to organize and execute Compensation and Benefit programs, including at risk awards, executive life insurance, SERP, perquisites and other supplemental executive benefits

Installed and manage a new payroll system and the company's first real HR/Payroll Information System

Train all levels of organization on the use of HR/PR system, allowing for easier manager/employee interaction through self service applications

Streamlined the HR/Payroll transaction process to improve efficiency through the use of technology improvements that reduced paperwork

Performs analysis of market data and other relevant factors and makes recommendations regarding pay changes on a structural, group or individual basis as the organization doubled in size over past five years

Design, deliver and and communicate comprehensive health and welfare benefit program while maintaining or exceeding annual employee satisfaction score

Administer wellness initiatives designed to foster a culture of wellness

Implemented a successful walking program for pilot group of 140 colleagues using technology that tracks activity and individual/group challenges designed to motivate staff activity levels

Serves as dedicated HRIS resource for Lawson HR/Payroll system creating management reports that help the decision making process

Process all HR/Payroll related transaction from hire through separation using technology that keeps historical records for auditing purposes

Process biweekly payroll for over 500 employees

Implemented a Kronos time and attendance system to mitigate potential future lawsuits resulting from claims of improper pay practices

August 2005 to October 2006

University of Pennsylvania Philadelphia, Pennsylvania

Compensation Specialist

Conducted job evaluations and salary reviews for University staff positions

Compiled and provided data in response to various salary surveys

October 2002 to August 2005

University of Pennsylvania Health System Philadelphia, Pennsylvania

Compensation Specialist

Conducted job evaluations and salary reviews for administrative, clinical, financial, technical, service and other positions

Recommended appropriate job classification and level of compensation for promotional increases and potential candidates

Compiled and provided data in response to various salary surveys such as Mercer, Hay, and others to save money on survey purchase prices

Coordinated and uploaded mass salary changes for across the board salary increases accurately and on time for over 5000 employees

November 2000 to September 2002

Functional Analyst

Assisted with installation and implementation of Lawson HR/Payroll product suite

Analyzed current environment, recommended improvements, tested and helped build the Lawson production environment

Consulted with clients to determine needs and priorities

Assisted managers and other clients in identifying and solving problems

Contributed to all aspects of HR/Payroll installation

Facilitated training sessions to managers and staff on the use of the new system

Developed and maintained updates to new procedural manuals, outlining process redesign

April 1997 to October 2000

Manager Benefits Customer Service/Records

Directed and managed 8 staff members serving over 5000 employees

Organized and managed Employee Benefit Customer Service staff

Monitored and managed department budget

July 1989 to March 1997

Manager Employee Records

Directed and managed a staff of 9 full time employees

Responsible for all HR transactions from hire through separation

Key role in implementation of in-house payroll system

Co-managed HRIS projects with goal towards service excellence, cost containment and competitive advantage

Produced simple to complex ad-hoc management reports using report writer tool

Established procedures for data input and provided instructional material for training

Education

2004 Rosemont College Rosemont, Pennsylvania

Bachelor of Science Human Resource Management

Graduated Magna Cum Laude

1998 Villanova University Philadelphia, Pennsylvania

Professional Human Resource Management Certificate

Highlights

Able to think, work and act independently to recognize problems and opportunities and to identify and implement solutions

Strong communication, project management and organizational skills

Effective public speaker and able to interact professionally with all levels of management

Able to effectively deliver presentations, write reports, business correspondence

Affiliations

World*Work

Penjerdel Employee Benefits & Compensation Association (PEBA)

Working towards CBP and CCP Certifications

References

Available upon request

Contact this candidate