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Manager Customer Service

Location:
East Haddam, CT
Posted:
November 29, 2012

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Resume:

Confidential User

Email: abpv45@r.postjobfree.com

Address:

City: East Haddam

State: CT

Zip: 06423

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

LPN, State of Connecticut, with 30 years of varied and diverse experience. Direct knowledge and application of the nursing process from the Skilled Nursing Facility level of care to to the Corporate level. The ability to organize, multi task simultaneously, and apply a practical problem solving approach. Team motivator by of personal application and development of process.

Educational Background:

High School Dipolma from Eli Whitney Technical School, Hamden CT 1/2001 to 10/1979 (Nursing)

Job History / Details:

Professional Summary

LPN, State of Connecticut, with 30 years of varied and diverse experience. Direct knowledge and application of the nursing process from the Skilled Nursing Facility level of care to to the Corporate level. The ability to organize, multi task simultaneously, and apply a practical problem solving approach. Team motivator by example of personal application and development of process.

Licenses

Licensed Practical Nurse in the State of Connecticut

Skill Highlights

Geriatric treatment knowledge

Psych and mental health care proficiency

Broad medical terminology knowledge

Committed to compliance reporting

Budgeting expertise

Effective policy and program development

Acute and rehabilitative care

Medical clinical procedures comprehension

Clear and direct communicator

Goal oriented and motivated to achieve them individually or as team member

Ability to teach

Professional Experience

September 2009 to September 2012

Masonicare Wallingford, Connecticut

Director of Inpatient Admissions for Masonic Healthcare Center and Masonicare at Newtown

Promoted and managed the Admissions team for 2 locations. Masonicare Healthcare Center is a multi licensed facility housing 382 beds for skilled nursing care and 59 hospital level beds for acute medical and acute geriatric psychiatric care needs. Masonicare at Newtown is a 152 bed skilled nursing facility. Responsible to achieve and maintain the highest inpatient census as possible, while meeting budgetary goals and providing the best possible care for the greatest positive patient outcomes.

April 2004 to September 2009

Masonicare Wallingford, Connecticut

Director of Admissions

Was hired directly by VP for Administration to revise and revamp the existing Admission Department at Masonicare. Worked closely with a Co-director to implement revised policies and marketing material to state wide hospitals and nursing facilities to promote business for the skilled nursing portion of the business and the licensed hospital portion of the business. Achieved expansion of designed short term rehabilitation beds from 22 beds to 72 beds along with the development of a premier geripsych hospital unit, which has had a consistent 98.9 percent occupancy for the past 3 years. Proficient knowledge of Wail List Laws, State Admission policies, Privacy laws, Meaningful use guidelines. Exceptional customer service to walk in no appointment clients, telephone clients, hospitals, physicians, state representatives, patients and their representatives, and and all partners in care.

June 2003 to April 2004

Hewitt Memorial Hospital Shelton, Connecticut

Admissions Manager

responsible for overall census of this 207 bed skilled nursing facility. Conducted on site patient reviews in hospitals and other SNF's for criteria to admit for long term care or short term care in accordance with the laws for the State of Connecticut. medical record review, negotiation with workers comp programs to insure highest rate of pay, obtained authorization for services from managed healthcare providers. Chaired the hospice task force committee for the development of a customized in house hospice program to address the many end of life concerns and issues.

March 2001 to June 2003

Montowese Health and Rehab Center North Haven, Connecticut

Nurse Case Manager Sub Acute

Liaison for the facilities professional team, the patient, the patients representative, physicians, home care companies, and state and federal agencies, with the focus on discharge planning to home, hospice, assisted living facilities, or short and long term placement at patient / family chosen facilities. interviewed patients and applied care needs according to their allowed medical benefits. extensive explanation and coordination of all care needs.

April 1998 to October 2001

Coordinated care Solutions, Inc Coral Springs, Florida

Field Nurse Case Manager - Managed Care / Health Net

Correlate all related health information concerning clients of managed care in an ethical, timely, and cost effective manner. Performed on site medical record reviews and client interviews at assigned healthcare facilities and hospitals. Summarized all medical information in report form on admission, interim, and discharge . To facilitate and coordinate a plan of care and expected outcomes with facility, staff, client, insurer, and homecare agency. All interactions and plans were based on Medicare guidelines and the individual's managed care policy.

April 1995 to April 1998

Sunscript Pharmacy Corporation AlbuquerqueNew, New Mexico

manager Q/A Nursing Program and Business Development- Medicare Part B Divison

Assisted with the development, then managed the National Q/A Nursing team of 15 licensed health care professionals in 25 States. developed and implemented all data collection forms specific to the requirements of HCFA. Extensive travel to assist my team members with transitioning new accounts. On site data intake and medical record review.

Education and Training

1979 Eli Whitney Technical School Hamden, Connecticut

LPN Licensure Nursing

Board Examination 1979.



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