Confidential User

Email: abpv3t@r.postjobfree.com

Address:

City: Oakland

State: TN

Zip: 38060

Country: USA

Phone: 731-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Customer Service/Inside Sales Representative with in-depth knowledge of sales, account management and training.

Educational Background:

High School Dipolma from Spring Valley High School, Columbia SC 1/2001 to 6/1983 (General Studies)

High School Dipolma from Wilson Vocation Center, Columbia SC 1/2001 to 11/2012

Job History / Details:

Career Overview

Enthusiastic Customer Service/Inside Sales Representative with in-depth knowledge of sales, account management and training.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Creative problem solver

Courteous demeanor

Energetic work attitude

Customer service expert

Adaptive team player

Multi-task Management

Presentation/Speaking

Power Point

Microsoft Excel

Microsoft Word

Microsoft Outlook

Internet Research

Data Entry

Typing

Writing/Composition

JD Edwards

AS400

Accomplishments

Created "Safety Ticket Program" for IPS Corporation - Member of the Safety Committee

Created "Customer Service Training Feedback" survey to ensure proper training of new hires

Completed and graduated #1 top sales in class - 8 week sales training program BellSouth Advertising & Publishing Co

Top Sales - Executive Club - BellSouth Advertising & Publishing Co

President of Jr. Achievement - Spring Valley High School Program

Work Experience

July 2009 to August 2012

IPS Corporation Collierville, TN

CUSTOMER SERVICE REPRESENTATIVE

Managed quality communication, customer support and product representation for each client. Swiftly and thoroughly handled customer complaints, exceeding their expectations. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Cross-trained and provided back-up for other customer service representatives when needed. Regularly sought opportunities to up sell and add on additional merchandise.

May 2005 to October 2007

Circuits Fitness Studio For Women

Owner/Manager/Trainer

Achieved high sales percentage with consultative, value-focused customer service approach.Expressed appreciation and invited customers to return to the store. Created a marketing/advertising schedule to ensure the success of my business and continual brand exposure; Created new processes and systems for increasing customer service satisfaction. Attended local trade shows for product development training as defined by territory needs. Guaranteed positive customer experiences and resolved all customer complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Managed and trained employees with emphasis on meeting and exceeding the customer's expectations and goals in their fitness program; Fitness training of new customer's on equipment to ensure their safety and to help them achieve their desired results.

December 1998 to April 2005

BellSouth Advertising & Publishing Co Memphis, TN

Account Executive

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Worked under strict publishing deadlines for directories working. Created and edited ad copy for customers approval. Managed non-pay customers accounts by collecting monies due, stabilizing their account and renewed or up sold their advertising program. Managed and minimized cancellations. Provided exceptional customer service and follow through the sales process. Handled, on average, 1 million annual revenue accounts. Added new sales to meet or exceed sales objectives. Consistently a top sales performer.

May 1991 to August 1994

Ingersoll-Dresser Pump Company Memphis, TN

Sales Assistant/Customer Service Rep

Assisted and supported sales manager, as well as other department heads, e.g., engineer manager & manufacturing manager in all correspondence, scheduling, memos and any other special projects needed. Maintained and coordinated printing of all sales brochures and sales materials. Moved into the customer service department to handle the import and export of products, specifically creating all proper documentation to ensure a smooth process of shipping and receiving of product into the facility. Managed several key accounts, including Monsanto, Zeneca, FMC, making sure their sales reps were handled in a fast, professional and efficient manner. Provided technical field support to customers who needed parts or had problems with their pumping systems purchased through our company, directly or through our distributors. Order entry and follow through shipping to FOB process. Worked closely with freight forwarders to ensure timely and secure shipments to our customers.

Educational Background

1983 Spring Valley High School Columbia, SC

High School Diploma General Studies

1983 Wilson Vocation Center Columbia, SC

High School Diploma Secretarial Science/Office Administration

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