Customer Service High School
Resume:
Confidential User
Email: abpv32@r.postjobfree.com
Address:
City: Moore
State: SC
Zip: 29369
Country: USA
Phone: 864-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Specialize in quality service, customer retention, productivity and team management.
Educational Background:
High School Dipolma from Phillips Junior College, Spartanburg SC 1/2001 to 4/1992 (Business Administration)
High School Dipolma from Spartanburg Technical College, Spartanburg SC 1/2001 to 11/2012
High School Dipolma from Xerox, Spartanburg SC 1/2001 to 11/2012
High School Dipolma from Xerox, Spartanburg SC 1/2001 to 11/2012
High School Dipolma from Greenville Technical College, Spartanburg SC 1/2001 to 11/2012
Job History / Details:
Summary
Specialize in quality service, customer retention, productivity and team management.
Highlights
Team management
Microsoft Excel certified
Spreadsheet management
Cash handling
Reliable team worker
Neat, clean and professional appearance
Inventory control procedures
Retail merchandising expertise
Listening skills
Behavior management
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Identified and resolved mechanical issues, which saved the company.
Decreased downtime by adjusting presses and enforcing preventative maintenance schedules.
Supervised team of six to eight staff members.
Experience
July 2006 to Current
Ricoh USA, Inc. Greenville, SC
Site Supervisor
Ensure that customer expectations are met.
Handle customer issues within contract compliance.
Maintain an efficient workflow by holding direct reports accountable for quality and efficiency of their work.
Maintain a positive working relationship with all departments.
Complete all site reports in a timely manner.
Maintain site procedures and logs.
June 2004 to July 2006
Ikon Office Solutions, Inc. (Ricoh USA, Inc.) Greenville, SC
Field Support Representative
Support the daily operations of one or more IMS locations: copy production and finish work, operation of a mail center, maintaining billing logs and reports.
Perform/troubleshoot basic maintenance on site equipment.
Fill in for absences/vacation of employees.
Perform other duties assigned.
May 2003 to April 2004
One Price Clothing Stores, Inc. Duncan, SC
Copy/Mail Center Coordinator
Schedule on-demand production jobs.
Schedule maintenance and repairs to copiers and fax machines.
Log copy request jobs.
Prepare monthly copier and fax machine meter reading reports.
Maintain supplies for corporate copiers, fax machines, express packages and US mail.
Update the Airborne and Federal Express computer with New, Changed, and Canceled Addresses for Stores, Field Associates and Vendors.
Coordinate duties and assignments with Copy/Mail Clerk.
Maintain a safe and clean work environment.
Ensure the distribution of incoming/outgoing express packages and US mail.
September 2002 to May 2003
One Price Clothing Stores, Inc. Duncan, SC
Allocator
Run inbound planning summaries for DPM's.
Track and write up incoming merchandise.
Receive merchandise for allocation.
Fill need percentage based on open to ship for stores on a class basis.
Control min/max by color/style.
Control allocation of specific fabrication to correct climates.
Review sales of merchandise that are in replenishment.
Transfer merchandise from low performing stores.
Knowledge of the AS400 and DS400 systems ( IP or IPMS ).
November 1997 to December 1999
Toys R Us Spartanburg, SC
Customer Service Associate
Processing store returns.
Processing weekly markdowns.
Receive store merchandise and shock shelves.
Assist with yearly store inventory.
1998 - Employee of the Month Award
March 1994 to September 2002
One Price Clothing, Inc. Duncan, SC
Copy/Mail Center Coordinator
Schedule on-demand production jobs.
Schedule maintenance and repairs to copiers and fax machines.
Log copy request jobs.
Prepare monthly copier and fax machine meter reading reports.
Maintain supplies for corporate copiers, fax machines, express packages and US mail.
Update the Airborne and Federal Express computer with New, Changed, and Canceled Addresses for Stores, Field Associates and Vendors.
Coordinate duties and assignments with Copy/Mail Clerk.
Maintain a safe and clean work environment.
Ensure the distribution of incoming/outgoing express packages and US mail.
1999 - 2001 Perfect Attendance Award
October 1996 to November 1997
Toys R Us Spartanburg, SC
Stocker/Cashier
Restock shelves with merchandise.
Provide quality customer service.
December 1989 to February 1990
Manpower Duncan, SC
Assembly Worker
February 1990 to March 1994
One Price Clothing Stores, Inc. Duncan, SC
Linemen
Place merchandise onto assembly line for workers.
Maintain a clean work area.
May 1989 to February 1990
Hardee's (Spartan Food Systems, Inc.) Lyman, SC
Assistant Manager
Supervise a shift of six to eight employees.
Ensure the store had a clean dining area for customers.
Ensure the store had all needed supplies for operation.
Coordinate store duties and assignments with shift employees.
Perform daily shift reports.
Stocking the coolers with goods for the next shift.
May 1987 to May 1989
Hardee's (Spartan Food Systems, Inc.) Lyman, SC
Cook/Cashier
Provide quality customer service.
Education
Phillips Junior College Spartanburg, SC
Select One Business Administration
200 Credit Hours of Completion
1990 - 1992 Perfect Attendance Award
Spartanburg Technical College Spartanburg, SC
Select One
1989 - Completed 108 hours of Industry & Business Management Training
2000 - Completed Advanced Excel Computer Training
Xerox Leesburg, VA
Select One
1993 - Completed Xerox 5090 Advanced Customer Training
Xerox Peachtree City, GA
Select One
1998 - Completed Xerox DocuTech 135 Operator Training
Greenville Technical College Greenville, SC
Select One
1996 - Completed 49 hours of Supervisory Training
Additional Information
1991 - Present Sound/Tape Ministry Assist of the Lower Shady Grove Baptist Church Woodruff, South Carolina
1993 - Present Youth Sunday School Teacher of the Lower Shady Grove Baptist Church Woodruff, South Carolina
1995 - 2004 Trustee of the Lower Shady Grove Baptist Church Woodruff, South Carolina
2004 - Present Ordained as Deacon of Lower Shady Grove Baptist Church Woodruff, South Carolina
2004 - 2008 Financial Secretary of the Lower Shady Grove Brotherhood Ministry Woodruff, South Carolina
2008 - 2011 President of the Lower Shady Grove Brotherhood Ministry Woodruff, South Carolina
2006 - 2011 South Carolina Licensed Foster Parent
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