Manager Customer Service

JULIA DORNICK

Email: ********@**-********-********.***

Address:

City: Lima

State: OH

Zip: 45805

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated management professional with 5 years experience recruiting, behavior interviewing, and on-boarding in the large box retail industry. Driven to engage and build strong teams, decrease turnover and improve productivity through employee relations.

Store executive manager highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.

Educational Background:

High School Dipolma from Bowling Green State University, Bowling Green OH 1/2001 to 8/2005 (Communication)

Job History / Details:

Summary

Dedicated management professional with 5 years experience recruiting, behavior interviewing, and on-boarding in the large box retail industry. Driven to engage and build strong teams, decrease turnover and improve productivity through employee relations.

Store executive manager highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.

Key Skills

Team Building / Morale Building

Hiring and retention

Employee Development & Training

HR Policies & Procedures

Employee Counseling

Exceptional Interpersonal skills

Policy/program development

Accomplishments

Leadership

Served as key contributing member to Leadership team in both single store and multi-store capacities.

Seen as a mentor to peers for continued growth and development of talent.

People Management:

Implemented employee recognition program across all levels to engage associates and empower peer-to-peer recognition.

Mentoring several peers new to position for continued growth and team success.

Financial Management:

#2 ranked store company wide in overall performance scorecard, including metrics of payroll/expense management, sales, customer service and associate engagement.

Reduced spending on new hiring training by instituting peer training program, which increased associate morale and productivity.

Experience

June 2010 to Current

Kohl's St. Marys, OH

Assistant Store Manager

Manage total store operations in assistant to the store manager. Daily functions including sales event planning, payroll management, employee relations and engagement along with training and development.

Operations and sales leadership in retail store environment.

Annual sales volume 10mil.

Store hiring coordinator and trainer.

Responsible for hiring practices as well as salary cost budgeting and stores operations cost.

Successfully interviewed, coordinated hiring and training of 100 new associates.

Responsible for store team building and district-wide communication.

Recognized as leader in customer service and staff excellence; Regional Store of the Month October 2011.

Led store to operational performance scorecard ranking #2 company wide in 2012

February 2010 to June 2010

Wal-Mart Toledo, OH

Assistant Store Manager

Apparel and Home lines.

Operations and retail leadership in Apparel and Home lines departments in $80 million dollar Super Center.

Event Planning and floor set guidance with 30 reporting associates.

Compliance and associate relations expert.

July 2007 to March 2009

JCPenney Maumee, OH

Sales Manager

Promoted to new store Sales Manager position after excelling in Management training program in 220 sq. ft. store est. $37 million annual sales. Proven team building and leadership ability.

Opened brand new 100,000 sq. ft. store est. sales plan $14.2 million.

Manage day-to-day business across five departments.

Excellent at multi-tasking and delegating.

Interviewed, hired and trained 150 associates.

Communicate store standards and follow-through that standards are maintained.

Responsible for scheduling and event planning as well as salary cost budget and sales projections.

Education

2005 Bowling Green State University Bowling Green, OH

B.A

Earned Bachelor of Arts in Communication. Primary coursework in Interpersonal Communications, focusing in:

Behavioral Interviewing

Counseling

Public speech

Secondary coursework in Marketing & Promotions.

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