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Customer Service Quality Assurance

Location:
Fond du Lac, WI
Posted:
November 27, 2012

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Resume:

John Dana

Email: abpv1d@r.postjobfree.com

Address:

City: Fond du Lac

State: WI

Zip: 54935

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a motivated individual with experience in many different areas of manufacturing, food production and customer service. I have worked in factory settings such as lumber mills, cheese factories and painting operations. I have worked with clients and customers in retail settings as well as warehouses. I have also been certified to operate three types of forklifts. Most recently I have made a venture into the food service industry. I have an associate degree in general science with restaurant manager certification. My goals as an employee are to exceed expectations and make myself a valuable part of your business.

Educational Background:

High School Dipolma from Marine Park Technical College, Fond Du Lac WI 1/2001 to 5/2009 (Culinary Arts / HSED)

Job History / Details:

Professional Summary

I am a motivated individual with experience in many different areas of manufacturing, food production and customer service. I have worked in factory settings such as lumber mills, cheese factories and painting operations. I have worked with clients and customers in retail settings as well as warehouses. I have also been certified to operate three types of forklifts. Most recently I have made a venture into the food service industry. I have an associate degree in general science with restaurant manager certification. My goals as an employee are to exceed expectations and make myself a valuable part of your business.

Core Qualifications

Results-oriented

Operations management

Client-focused

Quick learner

Computer proficient

Microsoft Office

File/records maintenance

Training and development

Change management

Quality assurance authority

Strong leader

Culinary arts education

Supervisory skills

Stable work history

Adaptable

Industrial and commercial painting experience

Dependable

Creative

Excellent communication skills

Internet savvy

Excel in - Budgeting - Creative Problem Solving - Expense Control - Marketing - Sales

Reports generation and analysis

Troubleshooting specialist

Certified Forklift Operator

Business development experience

Initiative to work independently

Strategic thinker

Fabrication professionalProject plans and reports

Paint mixing

Interpretation of blueprints, wiring diagrams and drawings

Experience

April 2009 to Current

Backyard Grill & Bar Fond du Lac, WI

Cook

Assisted co-workers. Cleaned and prepared various foods for cooking or serving. Developed a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Assisted in developing popular daily and weekly specials with personally sourced ingredients. Performed kitchen maintenance such as cleaning and upkeep of equipment. Frequently switched between positions as to where I was needed to support the line. Trained new employees for correct facility procedures, safety codes, proper recipes and plating techniques. Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.

November 2007 to April 2009

Bellafinis (Authentic Italian Cuisine) Fond du Lac, WI

Sous Chef

Checked the quantity and quality of received products. Managed food and produce receiving process with 100 percentage accuracy. Responsible for daily set up of four stations. Ensured minimal product shrink and coordinated secondary usage of product. Specialized in preparing fancy dishes and/or food for special diets. Cleaned, cut, and cooked meat, fish, or poultry. Washed, peeled, cut, and seeded fruits and vegetables. Notified kitchen personnel of shortages or special orders.

March 2007 to October 2007

South Hills Golf & Country Club Fond du Lac, WI

Cook / Service Staff

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Delivered an exceptional dining experience with friendly, fast service.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Set up banquet tables. Performed all kitchen duties while cooking. Operated stations such as egg preparation and meat slicing for banquet events. Catered to off site parties. Poolside service.

June 2006 to March 2007

Applebees Fond du Lac, WI

Line Cook

Broiler cook. Prepare and portion foods. Diswashing. Maintained a professional tone at all times, including during peak rush hours.

July 2005 to June 2006

Touchstone Living Center North Fond du Lac, WI

Kitchen Mangager

Handling all of the operations related to food service and preparation for 25 elderly residents. Ordering, preparing, serving, maintenance, and cleanup. I was the only kitchen employee.

November 2004 to July 2005

Toms Quality Millwork Ashford, WI

Machine Operator

Set up and run 4 different moulders within a tolerance of .005". Help in other areas of the mill such as operating edge gluing, painting, and sanding machinery.

March 2002 to November 2004

Glen Oak Lumber & Milling Montello, WI

Machinist / Moulder Operator

Measured and marked dimensions and reference points accurately. Measured instruments to verify compliance with precise specifications. Dismantled and inspected components and adjusted and repaired them as necessary. Trained, directed and instructed apprentices and helpers. Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs. Tracked shop cutting tool usage and sharpened and replaced cutting tools. Measured, marked and indicated proper dimensions and reference points on materials and work pieces for future reference. Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods. Machined small and large parts to tolerances of .005" or less. Made appropriate offset corrections for tool wear, broken tools and machine variation. Selected appropriate speeds and feeds according to type of metal and finish specifications. Executed bench, machine and hand tool work in shaping, fitting, and assembling machine parts from metal stock. Maintained logs, lists and files and promptly completed all necessary paperwork.

January 2001 to March 2002

Christian Home and Rehab. Center Waupun, WI

Dietary Aide

Served as a nutrition resource to departmental and health care staff to enhance nutritional services. Oversaw and helped in preparation of specialized diets. Maintained strict guidelines as to making sure each of the 150 residents were given the proper diet at each meal.

March 1999 to January 2001

Alto Dairy Alto, WI

Floating Operator

Mastered the intricacies of the process flow within each department. Coordinated closely with quality control regarding products. Maintained a safe and clean working environment at all times. Established and adjusted work procedures to meet production schedules. Collaborated with the engineering team to adjust and modify production equipment. Maintained accurate stock records and schedules. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Conducted monthly, quarterly and yearly inventories of warehouse stock. Banded, wrapped, packaged and cleaned equipment. Assembled product containers and crates. Packed containers and re-pack damaged containers. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.

April 1997 to January 1999

Duehering Electrocoat Fond du Lac, WI

Painter

Prepared sheetrock, metal and wood surfaces for painting. Mixed paints and solutions and monitored temperatures. Operated hand tools and power tools such as drills and sanders. Collaborated with three other team members to meet strict project completion deadlines. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and electrostatic spray equipment.

Education

2009 Marine Park Technical College Fond du Lac, WI

Associate of Science Culinary Arts / HSED

Coursework in Operations Management. Specialized in Spanasian cuisine. Coursework in Business, Restaurant and Hotel Management. Coursework in Sustainable Purchasing. Basic Vocational Certificates: Restaurant Operations / Culinary Management / Serve Safe Sanitation and Safety. Graduated in top 5 percentage of class. Received a state certified Diploma.

Professional Affiliations

Hospitality Sales & Marketing Association International

Boy Scouts of America

Blue Line



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