Customer Service Quality Assurance
Resume:
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Angela
TurnerProfessional and Dedicted Team Player
Angela Turner
**** * ********** *****, ***** AZ 85282
abpuxy@r.postjobfree.com
Objective: Customer-focused customer service professional with strong in-bound and out-bound call center experience, looking for a long term position. Will demonstrate excellent customer service skills in any setting; flourish in a leadership position, as I feel very comfortable directing and motivating my peers into meeting the objectives of their position. My superiors and co-workers have called me a self starter, a team player, dedicated and professional. I am looking for a company that will invest in my future by providing me the necessary experience and opportunity to advance into a leadership position. I hope that company is yours. Thank you for taking the time to review my resume.
Skills: Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
Work History:
OnTrac
April 2011- July 2011
OnTrac is a regional shipping company, similar to UPS or FEDEX. I was hired into a position considered a promotion from customer service, monitoring their largest clients. I regularly corresponded with the owners or CEO's of these companies in order to resolve issues with their shipments. This position required an eye for detail, and the utilization of multiple applications simultaneously while conversing with drivers in the field and/or the actual shipper/receiver of the package.
Synergy Home Care
September 2010- March 2011
After resigning from Alltel, I became a certified caregiver for my grandmother who was on Hospice due to terminal kidney failure. I assisted her with all basic and personal needs, as well as providing medical care in our home including procedures normally performed in a skilled health care facility. I also cared for another client part time, and provided coverage when other caregivers needed time off. This position was mostly companionship, but did require cooking and light cleaning. I was required to undergo a detail background check, and fingerprinting. Upon the passing of my grandmother on March thirteenth I returned to my regular field of employment.
Alltel Wireless Communications
October 2008 - September 2010
I deliver world class customer service and build customer satisfaction and loyalty by providing effective and timely resolution on a range of customer inquiries for one-call resolution of customer issues. We are required to complete ongoing training to stay abreast of product, service and policy changes, strike a positive and cooperative tone with customers while demonstrating best judgment in the disbursement of adjustments and credits, and increase the experience by providing information on new products and services through up selling opportunities.
Discover Financial
June 2006 - March 5, 2008
While working for this industry leading financial institution, I demonstrated a sense of urgency in this busy call center, with exceptional ability to build productive relationships, resolve complex issues and win customer loyalty. This position required outstanding problem solving and active listening skills to diffuse difficult customer situations with tact and ease.
Qwest Communications
June 2002 - June 2006
During my employment with this historic tele-communications provider, I obtained experience in call center supervision of teams ranging between ten and fifteen subordinates. Technically smart with strong experience in telephony system technology, plus excellent motivational and leadership skills allowed me to demonstrate my extensive experience by maintaining a consultative coaching style, setting up performance goals to meet sales target, efficiency levels and quality assurance standards.
Closing Comments:
As my resume demonstrates, I possess many desirable skills, and I feel my experience in addition to those attributes will make me an asset to your company. Again thank you for reviewing my resume, and I look forward to working with you.
References:
Kathy Apadoca
Alltel Team Lead
Gretchen Shullek
Alltel Supervisor
Carmella Cooley
Alltel Supervisor
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