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Customer Service Engineer

Location:
Antioch, CA
Posted:
November 30, 2012

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Resume:

Title:Information Services Technician

abpuww@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: CA

ZIP:

CANDIDATE ID: 2919450

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 925-***-****

EMAIL: abpuww@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: cobol, db2, vsam, cics, jcl, sql, microsoft, cisco, engineer,

programming, programmer, systems analyst

REVISION: 08-SEP-02

RESUME:

NAME:

ADDRESS:

CITY: Antioch

STATE/PROVINCE: California

ZIP/POSTAL CODE: 94509

COUNTRY: US

EMAIL: Home: abpuww@r.postjobfree.com

PHONE: Home: 925-***-****

CANDIDATE ID:

CITIZENSHIP: United States

Citizen or National

EDUCATION: Bachelor Degree

EXPERIENCE: 17 Years

WILL RELOCATE: Maybe --

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: $75,000/yr $55/hr

HOMEPAGE:

COMMENTS:

HOTSKILLS:

RAMON E. CASTILLO

3636 FREEDOM WAY

ANTIOCH, CA. 94509

(H) 925-***-****

(W) 650-***-****

abpuww@r.postjobfree.com

EXECUTIVE SUMMARY

Over 15 years of programming experience in a Mainframe environment.

Extensive experience with COBOL II, JCL, DB2, VSAM.

EDUCATION

B. A

.. Business Administration

San Francisco State University,

San Francisco, California

TECHNICAL SUMMARY

IBM Mainframe, MVS, MS DOS,

COBOL, VS COBOL II, CICS, JCL, TSO/ISPF,

DB2, QMF, SQL, VSAM, SAS, VISIO, COMPAREX.

INTERTEST, EXPEDITER, FILE-AID, SYNCSORT,

IBM PC, MS Windows, MS Office

EMPLOYMENT HISTORY

8/96

to

Present

Independent Consultant

United States Postal Service, San Mateo, CA (1/99 - Present)

Developed several COBOL programs to age data to be tested throughY2K.

I was responsible to run test and validate test outputs.

Foster Farms, Livingston, CA (8/98 - 12/98)

As a member of the Y2K team, I was responsible to coordinate userto create

test scripts to be used in the base and test system. I was also

responsible to design, code and test applications utilizing COBOL, CICS, DB2,

VSAM. .

Warner Bros, Burbank, CA (1/98 - 8/98)

As a member of the Y2K team, I was responsible to coordinate userto create

test scripts to be used in the base and test system. I was also

responsible to design, code and test applications utilizing COBOL, CICS, DB2,

VSAM.

Pacific Bell, San Ramon, CA.

(2/97

-1/98)

Responsible for the design, programming and testing of mainframe

applications utilizing COBOL, SAS, DB2/SQL and TSO/ISPF. Evaluated alternative

methods associated with the billing software environment. Assessed technical

feasibilities based on customer needs and current infrastructure. Analyzed

reports associated with users' performance. Provided written and spoken

documentation related to technical issues and/or solutions. Provided training

to other team members.

Environment: MVS-TSO, DB2/SQL, SAS, JCL, VS COBOL II, VSAM, SYNCSORT,

Expediter, TSO/ISPF, File-Aid PC-DOS/Windows, Microsoft Office

Safeway Corporation

(8/96 - 2/97)

Member of a team which processed highly critical data, linking warehouse items

against store items. Performed modifications/enhancements and new application

development.

Environment: MVS-TSO, DB2/SQL, SAS, JCL, VS COBOL II, VSAM, SYNCSORT,

Expediter, TSO/ISPF, File-Aid PC-DOS/Windows, Microsoft Office

10/82

to Pacific Bell

8/96

Team Architect

(11/93-8/96)

Solution Engineering center of Excellence (SECOE)

Responsible for reviewing all technical deliverables from the team to ensure

high quality of the content. Assessed technical feasibility and impactof

proposed software solution on projects. Gave recommendations consistent with

the organization and customer direction.

Identified software problems associated with a project or product. Recreated

steps taken by user to locate source of problem and rewrote design to correct

errors. Analyzed, reviewed and altered programs to increase operating efficiency

or to adapt to new requirements. Responsible for developing and maintaining the

reports within the group using SAS. Supported batch programs that interfaced

with online CICS system. Converted ADS (Aion Development System) program into VS

COBOL II.

Responsible for maintaining the DB2 tables. Responsibilities included

Interfacing with the DBA, loading data into tables, fixing problems related to

the data within the tables, performing queries (both batch and online),

developing batch programs utilizing COBOL and DB2.

Systems Analyst

(4/92-11/93)

Responsible for analyzing user requirements, designing, coding, testing,

documenting, installing and maintaining software within the billing Engineering

Environment. Redesigned the PRIMO report program. Designed and implemented all

reports programs.

Lead Programmer

(10/82-4/92)

Responsible for the BOSS interface module (BS10) which provided payments,

adjustments, and status records. Also responsible for the microfiche processing

modules, tester and validator for the BRIX team.

Responsible for the development and implementation, conversion schedules and

force requirements for a major CPUC mandated redesign project, Customer Service

Records (CSR). Acted as a mentor to members of the team

Environment: MVS-TSO, DB2/SQL, QMF, CICS, SAS, JCL, VS COBOL II, VSAM,

SYNCSORT, Expediter, TSO/ISPF, File-Aid PC-DOS/Windows, Microsoft Office



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