Customer Service Administrator
Resume:
IT Professional Resume
Title
IT Professional
Primary Skills
Cisco, Windows, Routers, Switches
Location
US-AZ-Scottsdale (will consider relocating)
Posted
Nov-27-12
RESUME DETAILS
SUMMARY
An IT professional with over 10 years of experience in administration, maintenance, escalation support, analyzing, configuration, design, integration, engineering, and troubleshooting of various technologies for medium to corporate enterprise environments.
TECHNICAL CERTIFICATIONS & SKILLS
• Cisco Certified Network Professional Troubleshoot CCNP TSHOOT
• Certified WAN Engineer CWE
• Certified WAN Professional CWP
• Cisco Certified Network Associate -- Voice CCNA -- Voice
• Cisco Certified Network Associate -- Wireless CCNA -- Wireless
• Cisco Certified Network Associate -- Security CCNA -- Security
• Certified WAN Associate CWA
• Cisco Certified Network Associate CCNA
• Client Relations Expert CRE
• Microsoft Systems Administrator MSA
• Microsoft Office Professional MOP
• Project Management Specialist PMS
TECHNICAL SKILLS DETAIL
Connectivity & Hardware: Cisco 3900, Cisco 2900 Cisco 1900, Cisco 800, Cisco Catalyst Series Switches, Exchange Server Blade Servers, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems,, Cisco ASA 5500.
Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), OSPF Virtual links, RIPng, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, CEF, BPDU, GLBP, VRRP.
Peripheral Technologies: 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Cisco ACS, Cisco ASA 5500 Series Adaptive Security Appliance, IPSEC, DMZ, VoIP, IP Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP, MGCP, RTP, SCCP, SRTP, UCCM,UCCX.
Monitoring Tools: Wireshark, Openview, Cacti, Nagios, VMware, Solarwinds, F5, Cisco Works.
Programming Languages: Oracle Database, HTML, Visual Basic, Shell Scripting, SQL.
Enterprise Applications: Windows Server 2000/2003/2008, Windows 2000/XP/7, Active Directory, Exchange 2003/2010, Sharepoint, Lotous Suites, Novell NetWare, UNIX, AIX, SUN, Microfocus COBOL, Apple OSX.
SUMMARY OF PROFESSIONAL EXPERIENCE
TransPac Aviation Academy Network Administrator (ITM) 2006-2012
CAE, Inc. IT Lead 2002-2006
TechniFlite of America, Inc. Network Administrator (NM) 2000-2002
PC Works, Inc. Systems Administrator (ITM) 2000-2001
Phil Long Dealerships Network Administrator 1999-2000
United States Air Force Reserve Administrator (TAMS) 1991-1997
PROFESSIONAL EXPERIENCE DETAIL
TransPac Aviation Academy Network Administrator (ITM) 2006-2012
Company Overview -- At TransPac Aviation Academy, they provide the highest quality flight training that is recognized and respected throughout their industry. They are one of the largest flight schools in the world with over 400 students logging over 80,000 hours of flight training. Below are the responsibilities personally handled:
Primary responsibilities included, but were not limited to, the day-to-day administration, support, and maintenance of various technologies across three facilities in an enterprise local area network (LAN).
Additional responsibilities included, but were not limited to, project management, planning upgrades, installation, configuration, and troubleshooting various technologies as needed, researching information systems, asset inventory, vendor relations to name a few.
Special projects and achievements included building TransPac Aviation Academy's 3rd facility from the ground up including the wiring, configuration, installation, testing, and troubleshooting of devices in that facility to ensure proper functionality.
CAE, Inc. IT Lead 2002-2006
Company Overview -- CAE is a global leader in modeling, simulation, and training for civil aviation and defense. The company employs over 8,000 people at over 100 sites and training locations in 30 countries. CAE has annual revenue of over $1.6B. Below is a list of responsibilities personally handled:
Lead to a team of professionals responsible for the day-to-day administration and support of various technologies located in a local area network (LAN).
General responsibilities included, but were not limited to, maintaining computers and networks, asset inventory, vendor relations, documentation, scheduling as needed reports to management, following company policies and procedures, training technical end users, and more.
Additional responsibilities included, but were not limited to, implementing upgrades, research better ways to use the systems, add moves/changes, and maintain various technologies on multi-tiered platforms (AIX, Windows, & UNIX).
TechniFlite of America, Inc. Network Administrator (NM) 2000-2002
Company Overview -- TechniFlite of America, Inc. offers initial, recurrent and ancillary flight training in an FAA approved full motion simulators. The company was created to serve the advanced training needs of professional and owner pilots with the highest level of safety, quality, and customer service.
Lead to a team of technicians responsible for the day-to-day administration and maintenance of various technologies located in a local area network (LAN).
General responsibilities included asset inventory, vendor relations, manage and maintain all devices connected to the network as well as the network itself, and following corporate policies and procedures.
Additional responsibilities included implementing/planning upgrades, installation, configuration, and troubleshooting of various technologies, add moves/changes, scheduling as needed reports to management, researching information systems for better use of corporate technologies.
Special projects and achievements included the installation, configuration, and troubleshooting of a trailer mounted simulator created for clients so that they do not need to travel to the test site.
PC Works, Inc. Systems Administrator (ITM) 2000-2001
Company Overview -- PC Works, Inc. is a full service computer company. They offer new and used computers along with repair services for all makes and models. PC Works, Inc. considers themselves an extension of their customer's IT department. Below is a list of responsibilities personally handled:
General responsibilities included, but were not limited to, escalation support, supervise and schedule contract technicians, asset inventory, vendor relations, following corporate policies and procedures, scheduling as needed reports to management, to name a few.
Technical responsibilities included, but were not limited to, hardware break fixes, software resolution; maintain NT server and workstations, website maintenance, to name a few.
Phil Long Dealerships Network Administrator 1999-2000
Company Over
©2003-2012 Dev Bistro
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