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Manager Customer Service

Location:
Zephyrhills, FL
Posted:
November 27, 2012

Contact this candidate

Resume:

John M. (Jay) Howell, Jr.

Email: abpuuh@r.postjobfree.com

Address:

City: Wesley Chapel

State: FL

Zip: 33544

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic Bar Manager/Senior Bartender seeks challenging position as a Sales/Marketing Rep where his People Skills and Proven Up-Selling Talents may be fully utilized for maximum profit.

Educational Background:

High School Dipolma from University of Miami, Miami FL 1/2001 to 5/2006 (Biology/Pre-Med Major)

Job History / Details:

Career Focus

Dynamic Bar Manager/Senior Bartender seeks challenging position as a Sales/Marketing Rep where his People Skills and Proven Up-Selling Talents may be fully utilized for maximum profit.

Summary of Skills

Multi-Tasking

Team Leadership

Customer Rapport-Building

Premium Wine Knowledge

Selling to Affluent Customers

Up-Selling Premium Products

New Customer Development

New Business Start-ups

Accomplishments

Worked through college, and has maintained full-time employment since graduation in 2006.

Selected as Outstanding Bartender at the VIP "Truly Legendary" Warehouse Party operated during the 2012 Republican National Convention, by Warehouse Productions, Inc.

Supervised and Managed new restaurant bar from pre-opening through start-up and regular customer development to successful ongoing operations.

Mastered the art of up-selling premium wines and adult beverages to affluent customers in resort environment.

Professional Experience

April 2012 to Current

Carne Chophouse Tampa, Florida

Bar Manager/Senior Bartender

Manager/Senior Bartender in Upscale restaurant in historic Ybor entertainment district, with Proven Experience in:

New Bar Pre-opening Layout, Set-up and Stocking

Inventory Purchasing, Control and Security

Personnel Training and Scheduling

Bar Profitability Analysis

Providing prompt, efficient, friendly, and quality service at all times.

Taking prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.

Maintaining a positive working relationship with fellow staff and management.

Promoting positive customer and associate relations through courtesy, service and professional appearance.

Building and maintaining regular and repeat clientele through superior service, rapport-building and customer respect.

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June 2006 to April 2012

Saddlebrook Resort/Dempsey's Steakhouse Wesley Chapel, Florida

Senior Bartender

Senior Bartender at Tampa's premiere resort steakhouse, serving an upscale domestic and international clientele, including frequent celebrity guests requiring the utmost in professionalism, customer service and diplomacy skills during conventions, Super Bowls and other special events. Experienced in multi-tasking as needed to efficiently and single-handedly serve the needs of a crowded bar and a 120-seat restaurant.

Recipient of Saddlebrook Golden KEY Award October, 2007 for commitment to quality, guest service and company success.

Education

2006 University of Miami Miami, Florida

Bachelor of Science Biology/Pre-Med Major

2003-06 Selected as Member of the "President's 100", for providing special services to domestic and international visitors and guests to the Miami campus.

2002-06 Recipient of Henry King Stanford Scholarship.



Contact this candidate