Tammy Davis

Email: abpuu5@r.postjobfree.com

Address:

City: Baton Rouge

State: LA

Zip: 70810

Country: USA

Phone: 225-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. I am results-oriented, with a diverse background in management and customer service. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Manager committed to delivering success through effective personnel and workflow management. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Camelot Career College, Baton Rouge LA 1/2001 to 12/1997 (Business Management/Medical Assistant)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. I am results-oriented, with a diverse background in management and customer service. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Manager committed to delivering success through effective personnel and workflow management. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

Client relations specialist

Conflict resolution techniques

Marketing savvy

Team management

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Talent development

Skilled multi-tasker

Training and development

Scheduling

Deadline-oriented

High customer service standards

Employee relations specialist

Service solutions expert

Call center customer service experience

Dedicated to process improvement

Conflict resolution proficiency

Customer service management expertise

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Multi-channel contact center software

Customer Relationship Management software (CRM)

Accomplishments

Managed call flow with hundreds of calls in queue per minute. Exceeded corporate target for customer satisfaction for 12 months in a row.

Experience

November 2011 to March 2012

Cash Tyme Baton Rouge, LA

Assistant Manager

Secured payday loans and collections. Created and executed short and long-term customized comprehensive financial strategies to reach company goals. Researched market trends and used information to stimulate business and revenue growth.

September 2009 to October 2011

Sally Beauty Supply Baton Rouge, LA

Assistant Manager

Achieved 98 percentage of quota within the first year as Customer Service Representative. Led monthly sales and customer retention goals as well as assisted team members in establishing sales and customer retention goals. Grew number of customers by 50 percentage within the first six months of employment. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.

February 2007 to June 2009

United States Postal Service Lakeland, LA

Post Master Relief Clerk, Clerk, Mail Carrier

Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Oversaw all daily operations of the post office. Sorted and expedited letters, parcel, magazines by zip codes locally and throughout the country.

Education

1997 Camelot Career College Baton Rouge, LA

Certificate Business Management

Academic Achievement Awards

Continuing Education Business Administration seminar

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