Customer Service High School

Confidential User

Email: ********@*****************.***

Address:

City: New Iberia

State: LA

Zip: 70563

Country: USA

Phone: 332-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 12 years experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Educational Background:

High School Dipolma from Acadiana Area Career College, Lafayette LA 1/2001 to 5/1998 (Phlebotomy Technician, Electrocardiogram Technician)

High School Dipolma from New Iberia Senior High School, Lafayette LA 1/2001 to 11/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 12 years experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths

Large cash/check deposits expert

Adaptive team player

Customer service expert

Inventory control familiarity

Markdown/promotional procedures

Hiring and retention

Seasoned in conflict resolution

Invoice processing

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Sales

Consistently generated additional revenue through skilled sales techniques

Work Experience

March 2003 to October 2012

Titus D Enterprise New Iberia, Louisiana

Store Manager

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Processed and issued money orders, electronically wired large cash amounts across the United States and other countries and also handled payments for multiple utility accounts. Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.

January 2001 to March 2003

Secon, The Drug Screen Company Lafayette, Louisiana

Customer Service of Non-dot

Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times. I was responsible for reporting Non-dot test results to major off shore accounts and accurate monthly billing . I also set up drug screen location sites across the United States, in order to keep up with demands of my clients. Multi tasking in this job made me very important because I would also go on site and do drug screen collections and was able to handle the front desk of my company. Certificate of Training for SUPERVISORY TRAINING REASONABLE SUSPICION/CAUSE was received April 16.2001.

December 1999 to February 2002

Dauterive Hospital New Iberia, Louisiana

Phlebotomist

Collected blood samples from patients and entered into computer logo.

I also ran the out patient center for collections and was on call when drugs screen or breath alcoholic collection were required for workmans comp.

Certifed May 8, 2000- Basic operator of the PBA Breath Analyzer

Educational Background

1999 Acadiana Area Career College Lafayette, Louisiana

Phlebotomy Technician, Electrocardiogram Technician

Certificate of Perfect Attendance was recived for both programs

State ID#053*-***-***

State ID#053*-****-****

1998 New Iberia Senior High School New Iberia, Louisiana

High School Diploma General

Certified Nursing Assistant

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