Customer Service Sales
Resume:
Confidential User
Email: ********@************.***
Address:
City: Munster
State: IN
Zip: 46321
Country: USA
Phone: 219-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail video game and entertainment industry. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven manager with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Manager with extensive knowledge of the entertainment and customer service industries. Energetic, outgoing and driven to reach company goals.
Educational Background:
High School Dipolma from Purdue University Calumet, Hammond IN 1/2001 to 12/2008 (Communications)
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with 4 years client interface experience.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail video game and entertainment industry.
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven manager with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Manager with extensive knowledge of the entertainment and customer service industries. Energetic, outgoing and driven to reach company goals.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Opening/closing procedures
Customer service expert
Top sales performer
Inventory control familiarity
Store maintenance ability
Markdown/promotional procedures
Adaptive team player
Visual merchandising proficiency
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Product Sales
Cross-sold services at a rate of 20 percentage, upgrading customers to different plans and product packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
August 2009 to Current
GameStop Munster, IN
Manager
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Trained numerous new employees quarterly.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Successfully interacted with customers and retail buyers to expedite orders.
Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Assisted customers in finding out-of-stock items.
Kept abreast of rapidly evolving technology.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
Educational Background
2008 Purdue University Calumet Hammond, IN
Bachelor of Arts Communications
Coursework in Business, Marketing and Communications
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