Customer Service High School

Shanita Johnson

Email: abpus7@r.postjobfree.com

Address:

City: Coatesville

State: PA

Zip: 19320

Country: USA

Phone: 267-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Nursing Assistant in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff. I have experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.Hardworking CNA skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts.

Educational Background:

High School Dipolma from Lincoln Technical Institute, Philadelphia PA 1/2001 to 9/2009 (Medical Assistant)

High School Dipolma from Lincoln Technical Institute, Philadelphia PA 1/2001 to 11/2012

High School Dipolma from CAT Brandywine, Philadelphia PA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Certified Nursing Assistant in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff. I have experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.Hardworking CNA skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts.

Core Qualifications

Strong medical ethic

Strong clinical judgment

Problem resolution ability

Practiced inpatient and outpatient caregiver

Blood Withdrawal certification

Practiced in sterilization techniques

Talent in obtaining/charting vital signs

Enthusiastic caregiver

Extensive medical terminology knowledge

Familiarity with disease management programs

Abides by infection control standards

Flow sheet charting skillfulness

Qualified in specimen collection/processing

Experience

August 2000 to March 2001

Kelsch Associates Exton, Pa

Resident Program Worker

Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

December 2010 to February 2011

InterMedia Marketing West Chester, Pa

telemarketer

Delivered prompt, accurate and excellent customer service.

December 2005 to May 2006

Caring Companions Reading, Pa

Resident Program Worker

Supported patients with customized patient teaching tools.Frequently commended for maintaining the safety, respect and dignity of residents.Giving a helping hand to elderly or mentally ill residents that may need assistance with everyday living. Duties varied from cooking, cleaning, bathing, laundry, appointments or maybe just a companion.

April 2001 to January 2002

Lynch Homes Frazer, Pa

Resident Program Worker

Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.Recorded patients' medical history, vital statistics and test results in medical records.Took and recorded patients' temperature, pulse and blood pressure.Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.Provided quality nursing care in accordance with resident care policies and procedures.

August 2002 to August 2003

Eckerd Pharmacy Downingtown, Pa

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Provided friendly customer service at prescription drop-off and pick-up counters.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

December 2003 to July 2004

CVS Pharmacy Thorndale, Pa

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Provided friendly customer service at prescription drop-off and pick-up counters.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

December 2004 to February 2005

Laser Technologies Exton, Pa

Lab Technician

Prepared products for various printing companies across the tri-state area.

Education

2002 Coatesville Area Senior High School Coatesville, Pa

High School Diploma

2009 Lincoln Technical Institute Philadelphia, Pa

Associate of Science Medical Assistant

CAT Brandywine,

Professional Affiliations

I graduated from Lincoln Technical Institute in 2009 as a Medical Assistant. I am currently in LPN Nursing school I have already completed Level 1 which certifies me in CPR and PHELEBOTOMY. My goal is to finish school and go on to become an RN.

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