Six Sigma Project Management

John Biebel

Email: abpuqh@r.postjobfree.com

Address: *** *. *****

City: Saukville

State: WI

Zip: 53080

Country: USA

Phone: 262-***-****

Skill Level: Director

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Patrick Biebel

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John Patrick Biebel

388 S. Tower Saukville, WI 53080 262-***-**** abpuqh@r.postjobfree.com

Senior Business Analyst

13+ years experience as an e-commerce and application business analyst

Experience in Business to Business, Business to Customer, and Web-based Applications in the Medical, Diagnostic Imaging, Law Office Management, Litigation Support, Hospital Administration, Insurance Administration and other areas.

MBA, Masters of Project Management & Graduate Certificate in e-Commerce Management

Professional Accomplishments:

Saved GE Healthcare over $5.2 million by creating web-based solutions that provided current data from its installed base of diagnostic imaging systems. Leveraged Voice of the Customer and User-Centered Design techniques to determine the best feature set and work flow to be implemented in e-business applications.

Met client budgets in excess of $300,000, sales and return on investment goals. Utilized web analytic analysis to define user experience requirements and design intuitive applications creating satisfied users that are less likely to abandon their shopping carts and more likely to continue the process to purchase.

Established one of the highest application aaARight the First Timeaa ratings within GE Healthcare. Translated high-level business needs into use cases, specifications, test plans, and user acceptance testing documentation through use of extensive project management skills.

Designed and executed campaigns that increased traffic and conversion rates over 230 percent. Utilized search engine optimization, keyword search, direct mail, published pieces, print, three-dimensional pieces, and affiliate programs to support web sites.

Analyzed web visitor use patterns and improved landing page and marketing effectiveness for an event registration site resulting in a 156% improvement in events being 'sold out.'

Employment History: Erin Tucker Consulting 2010 to Present

Erin Tucker Consulting is a digital media usability/user experience consulting firm focusing on small to medium sized businesses that wish to better their bottom line through improved user experience and enhanced usability.

President

Performed web site audits to determine avenues to improve the user experience and maximize usability, workflow & troubleshoot. Helped one client realize workflow improvements of over 150%. Improved conversions, reduced shopping cart abandonment, and improved user experience with web site and shopping cart. Utilized A/B testing, wireframe, prototype screens, web analytics and recorded user test sessions.

General Electric Healthcare Systems 1997 to 2006

General Electric Medical Systems is a global $17 billion company that designs, manufacturers and services leading diagnostic imaging solutions, medical monitoring equipment and healthcare information systems.

Global Service Web and Marketing Director for EHS - Ergonomics

Drove recognition and awareness of Team Ergo up nearly 400%. Created brand identification, marketing materials and web presence for Team Ergo.

Product Part Life Manager - X-ray & MR

Found bugs and other errors in Phoenix, the new Service Management tool. Corrected significant errors within the Phoenix databases.

Global Tube Installed Base IT Leader

Integrated cross-functionally to create DataQuest, a web-based application which automatically collects data from the installed base of diagnostic imaging systems. This system enabled engineers to understand the complete picture of system and application use, yielding significant savings in the field, in service and engineering. Managed local, off-site and off-shore development teams.

Global Level 4 Customer Satisfaction Opportunity Focal Point aaa Global Diagnostic X-ray

CSOaaas (Customer Satisfaction Opportunity) are problems reported by users of products. Level 4 CSOaaas are the most difficult, sensitive, international customer issues. This experience brought extensive upstream and downstream marketing experience which gave insight to customer needs. Reduced Level 4 CSO backlog by 48% with 6 weeks of taking position.

Global Installation and Warranty LPI aaa Global Diagnostic X-ray

Realized more than $2.4 million of VCP (Variable Cost Productivity) savings in less than a year. In analyzing installation and warranty expenditures waste was found in installation and service contracts.

Six Sigma Operational Black Belt

Drove Six Sigma rigor as the group Black Belt in the completion of 11 projects in six months.

Revolution XQ/i System Serviceability Team Member

As the first truly digital (filmless) radiographic product it created a new set of problems on how to best integrate the system into the healthcare setting. Creation of the Networkflowaa process helped to facilitate the integration of the digital diagnostic imaging product into the hospital. Created new laptop-based Service tools for the system.

Global System Serviceability Laptop Software Tool Release LPI

Redesigned the user interface on several key tools to reduce variability in successful execution & repair time, saving 30 minutes to 1 hour on some repairs.

Hausmann-McNally, S.C. 1995 to 1997

Hausmann- McNally, S.C. is a medium-sized law office with offices in Milwaukee and Madison, Wisconsin. They specialize in personal injury, medical malpractice and class-action suits.

Director of Information Systems & Office Technology

Improved firmaaas direct marketing response from 0.7% to 2.4%. Planned and executed the transformation from stand alone DOS-based systems to a fully networked and integrated system of Windows-based clients on a multi-server environment. Project came in on time and under budget.

Education & Training:

Keller Graduate School of Management Chicago, IL

Masters in Business Administration aaa 1997 Emphasizing Marketing and Project Management

Graduate Certificate in e-Commerce aaa March 2008

Masters in Project Management aaa One course remaining

DePauw University Greencastle, IN

BA aaa Computer Science Degree

DePauw Honor Scholar

Minors in Studio Arts and Psychology

Milwaukee School of Engineering Milwaukee, WI

Web Design Certificate - 2002

GE Healthcare University Waukesha, WI

Six Sigma aaa Green Belt certified 1998 UCD aaa User Centered Design 2000

Six Sigma DFSS/c 2001 LEAN trained 2003

Business Intelligence/COGNOS 2004

Technical Proficiencies:

Microsoft Office:

Word, Excel, PowerPoint, Outlook, Publisher, PhotoDraw, Access, Project

Microsoft Expression:

Expression Web, Expression Media, Expression Blend, Expression Design

Interface Design & Prototyping

Photoshop, Flash, Dream Weaver, Cold Fusion, Free Hand, PhotoDraw, FrontPage

Enterprise Tools

MiniTab, DOORS, Business Objects, Oracle, Phased Review Discipline, Project Management, MUMPS, Six Sigma, DFSS/i, DFSS/c, LEAN

Web

User Centered Design, Web Trends, Search Engine Optimization, B2B, B2C, HTML, XML, CSS, Scripting, Google Analytics

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