Manager

MUHAMMAD's InformationLocation: HERNDON, VATitle: Replenishment Team & Customer ServicesExperience: 3-6 yearsWork Types:

Willing to Relocate: YesWilling to Travel: Love travelling for workCareer Level: ManagerWork Status: Green CardMember Since: 2011-04-22 Helpful Links

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MUHAMMAD FAHAD

2458 Acorn Hollow Lane, Herndon,

VA 20171 USA

Home: 703-***-****

Mobile (1-714-***-****

Email: abpuo7@r.postjobfree.com

Professional Overview

Highly enthusiastic Administrative Assistant and HR Recruiter with 2+ year’s client interface experience.

I am an Organized, detail-minded, innovative, communicator and dependable.

Skill Highlights

Diverse experience – Data Entry, Quality Assurance, Customer Service (Email, & Telephonic)

Excellent interpersonal and communication skills written and verbal

Ability to work well with others, in both supervisory and support staff roles

Maintains positive attitude, follows directions accurately with outstanding sales ability

Accurate typist – close attention to detail

Effective time management skills

Effective at working from home with little or no supervision to meet required deadlines

Warm and friendly personality

Live, upbeat, and able to multi-task

Work Experience

June 2011 JCPenney (Part-Time) Virginia, United States To Replenishment Team & Customer Services

To Date 2011

Ø Processing the merchandise shipment arriving at the store

Ø Placing the merchandise shipment in its designated location on the sales floor or in the stockroom

Ø Ensuring the merchandise is placed on the sales floor in accordance with merchandise presentation (Core) standards and color direction

Ø Provide G.R.E.A.T.! Customer Service by not loosing the sight that customers always comes first

Ø Help Pricing and Signing Team to ensure pricing accuracy is maintained in the store

Ø Sales Managers or Department Supervisors identify merchandise placement and communicate the placement location to the Replenishment Team

Ø Member of the Utility Support Team is cross trained in different areas in an effort to provide support and assist replenishment, pricing and signing and SET Execution (Visual).

Ø Trained and Certified for Customers Services and as a Replenishment Team

August 2009 Al-Amin Woollen Mills, Karachi, Pakistan

To Administrative Assistant and HR Recruiter

March 2011

Ø Staff Recruitment – Scheduling Interviews, Enrolling New Recruits

Ø Manage Pay Roll Records and accounts

Ø Event planning to Increased PR for Brand extensions (Customer profiling)

Ø Created documents and presentations of Projects

Ø Back-up administrative support & Coordinate work flow

Ø Update and chase delegated tasks to ensure progress to deadlines

Ø Arranged travel through internal or outside agents to meet clients and advertise products

Ø Check deadlines on incoming requests and put preliminary work in play

Ø Recommend management action to improve standard operating procedures. Present

Ø comparisons on costs, risks, and benefits

Nov2008 The Mattress Doctor London, UK

To Marketing and Customer Care – Intern

Dec 2008

Ø Facilitated Customer services

Ø Responded to complaints, even when handling unpleasant customers

Ø Build a potential relationship with the customer (not a "job-hopper")

Ø Followed up with both digital and hard copy customer communication

Customer Services Training – Intern

May 2008

Ø Managed customer service (Training)

Ø Dealt with Health and Safety issues (Training)

Ø Security rules and regulation (Training)

March 06 KD Residential London, UK

To Operational Sales and Marketing – Intern

July 06

Ø Experienced database operations, followed-up customers letters forward to other departments for response.

Ø Facilitated Customer services and responded to complex customers

Ø Wire requests, web marketing resulting increase sales and customer satisfaction

Ø Cooperated with other departments to audit accounts, database updating & market

(advertising)

May 2004 Asassistant Marketing Manager Karachi, Pakistan

To Hassan Ali Rice Export Company

June 2005

Ø Helped Established new market channels

Ø Arranged and coordinated meetings with clients and presentations

Ø Supported staff in assigned management analytics

Ø Contact follow-ups on sales prospects

Ø Provided sales & services operation reports to management

Education

June 2011 Strayer University Virginia, United States

To MSc in Information Systems (Software Programming)

To Date

Sept 2008 University of Glamorgan South Wales, England

To BA (Hons) Management and Business Studies

July 2009

Sept 2006 KensingtonCollege of Business London, UK

To Associated Degree Diploma in International Business

July 2008

Sept 2005 West – ThamesCollege

Contact this candidate