seeks position
Resume:
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LASHAWNA S. FAGINS
KANSAS CITY, MISSOURI 64129
abpuo4@r.postjobfree.com
Objective: Customer service professional with team building, analytical skills and computer expertise seeks position
Skills:
10 Key by touch
Computer literate
Microsoft Word
Microsoft PowerPoint
Microsoft Excel, PowerPoint
Customer Service expertise
Team building Skills
Detailed Oriented
Inbound Call Handling
Outbound Call Handling
Experience:
Citibank
Missouri
Collector 2 08/2009 to Present
Responsible for processing of payments on delinquent accounts
Responded to customer service related calls
Responsible for setting up payment arrangements and negotiating payment options according to business processes
Responsible for following up with customers to ensure that terms of arrangements are still possible to meet
Asurion
Missouri
SRT Resolution Specialist 04/2006 to 02/2008
Within six months promoted from Call Center Representative to SRT Resolution Specialist
Responsible for responding to escalated calls and researching claims
Responding to customer service related calls
Processing of refunds
Researched payments, account information status and posted to accounts
Responsible for interacting with both internal and external customers
Responsible for interacting with cell phone providers services issues
Followed up with providers and customers to ensure customer satisfaction
Internal Revenue Service Missouri
Document Extractor 02/2006 to 04/2006
Inspect Tax forms for accuracy
Sort documents in proper categories
Bally's Total Fitness Missouri
Receptionist/Nursery Attendant 04/2005 to 07/2005
Speedy Cash Missouri
Customer Advocate 08/2004 to 12/2004
Process loan applications electronically and in person
Responsible for collection calls on delinquent accounts
Achieved highest loan accuracy award
Responded to customer inquiries over the phone, and in person
Glamourama Beauty Supply Missouri
Customer Service Sales Associate 10/2003 to 12/2003
Assist customers with purchases
Inventory
Responsible for Increasing sales by 15%
Missouri
Youth Worker 042002 to 04/2004
Coordinate activities for youth ages 4-12
Responsible for monitoring attendance and daily activities
Captain D's Missouri
Cashier 12/2001 to 05/2002
Process customer orders
Maintained dining room facilities
Cash reconciliation of drawer before and at end of shift
Education: Hogan Preparatory Academy Missouri
Diploma
Penn Valley College Missouri
Emergency Medical Technician
(Certification In Progress)
2008
References Available Upon Request
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