Customer Service

Alafou's InformationLocation: Taylorsville, UTTitle: Customer ServiceExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: Green CardMember Since: 2011-01-18 Helpful Links

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Alafou abpunf@r.postjobfree.com: 8012902461Cell: 801*********** S Atherton Drive, Apt 127Taylorsville, UT 84123

Customer Service

Certification

Name: nla

Professional Experience

04/15/2010 - 08/114/2010

Interviewer Agent

Convergys/2010 Census

Duties include Customer Service, Heavy Inbound & Outbound Calls, Heavy Data Entry by touch, Read all the script verbatim, Ten Key by touch, Computers, Softwares & etc. Continuously met company goals and bonus requirements. Fantastic and outstanding

ALAFOU FA’AMAFI

4545 South Atherton Park Drive #127

Taylorsville, Utah 84123

Phone: 801-***-****

OBJECTIVE: Seeking position of Collector or Customer Service

EXPERIENCE:

United States Census Bureau Interviewer- SLC April 2010-Present

Duties include Customer Service, Heavy Inbound & Outbound Calls, Heavy Data Entry by touch, Read all the script verbatim, Ten Key by touch, Computers, Softwares & etc. Continuously met company goals and bonus requirements. Fantastic and outstanding attendance. Fast learner & Continuously met company goals and bonus requirements.

Collections Associates Fraud & Customer Service Lead Department: Dollar Financial Group SLC June 2007/January 2010

On a daily basis was responsible for contacting credit card holders whose accounts had become delinquent for over 60 plus days. Contact them thru our dialer system or by performing skip tracing duties, accurately made contact. Collected on accounts and offered payment solutions and programs. Also contact our corporate Fraud department for fraud accounts to be process thru the court. Heavy incoming& out going calls every day. Helped with the training of new employees to the team ensuring that they felt comfortable to successfully perform their job. Continuously met company goals and bonus requirements. Awarded collector of the month for the team.

Shipping and Receiving Customer Service Clerk - Sportsman Whse -West Jordan SLC

July 2007/Nov 2009

Duties include Quality Control and ensuring that shipment of goods are properly recorded and set aside for shipment to stores. Certified Forklift, Customer Service, Phones, Inventory products, clear customs & training for 6-8 employees. Also load & unload products make sure no damage shipping & receiving then close the end of the shift. Maintenance and proper storage of products.

Collections Associate: CompCredit SLC Aug 04/July 07

On a daily basis was responsible for contacting credit card holders whose accounts had become delinquent for over 60 plus days. Contact them thru our dialer system or by performing skip tracing duties, accurately made contact . Collected on accounts and offered payment solutions and programs . Helped with the training of new employees to the team ensuring that they felt comfortable to successfully perform their job. Continuously met company goals and bonus requirements. Awarded collector of the month for the team.

Customer Service: Delta Airline Reservation Agent SLC Feb 1995/Nov 2003

Taking heavy inbound & outbound calls. Booking customer reservation & offer discounts if there are any. Sell the airlines products & offer frequent flyer miles, car rentals, hotels & all promotions that the company have in different days etc.

Lab One- Data Entry Processor - Mar 1992 /May 1994

Accurately processed customer data input in a timely manner which satisfied company goals and requirements.

American Express Travel Service: Dec 1989/ Apr 1991

Worked on Membership Rewards Program. Reviewed Customer Accounts and maintained recording of customer credit approvals. Credit card verifications of all accounts and handled large volume of incoming calls.

EDUCATION: High School Graduate Lynwood High School

Other Skills: Computer Literate – Microsoft Word, 10 Key, Type speed 45 wpm

References: Available Upon Request.Reference

Name: David Boyd

Title: Supervisor/Agent

Company: Convergys

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