Customer Service Representative
Resume:
Jermel's InformationLocation: BUFFALO, NYTitle: n/aExperience: 9-12 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-07-22 Helpful Links
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Jermel Exum
320Newburgh St
Buffalo, New York 14215
E-Mail (*********@*****.***)
OBJECTIVE:To obtain a challenging position in a growing organization that offers advancement opportunities.
SKILLS:Microsoft Word, Excel
EMPLOYMENT K-Force Staffing, Tampa, FLCustomer Service Representative 2010 - 2010
Responsible for inbound and outbound telephone callsProvide mortgage customer services
HSBC Bank 2009 - 2009 Collector
Responsible for inbound and outbound telephone callsMade calls regarding customers checking and savings accounts
Spherion Staffing, Williamsville, NYCustomer Service Representative 2009 - 2009Responsible for inbound and outbound telephone callsWorked on the making home affordable programProvide services for Hyundai lease services
Kelly Services, Amherst, NY Customer Service Representative 2001 - 2009Responsible for inbound and outbound telephone calls Provide high level of customer service to all customersRespond to customer’s inquires in a timely mannerFollow guidelines and procedures to satisfy customersShare telephone concerns with the Team Leader to address issues Accountable for inputting adequate data into the computer systemPursue collections on past due itemsPerform multiple clerical duties Maintain excellent relationships with Kelly Services’ clients
M & T Bank, Amherst, NYCustomer Service Representative 2004 - 2006
Buffalo News, Buffalo, NY Mail Room Clerk 2003 - 2004
Prepared newspapers for mailingLogged mailing data into the computer system Performed clerical duties ICT Group, Getzville, NY Customer Service Representative 1999 - 2002
Tops Supermarket, Amherst, NY Stock/Customer Service 1997 - 1999
Responsible for loading and unloading stockProvide prompt and courteous service to customersEDUCATIONITT Technical Institute 2002 - 2003
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