Office Specialist
Resume:
Rebekah's InformationLocation: MINNEAPOLIS, MNTitle: Office Specialist IIIExperience: 9-12 yearsWork Types:
Willing to Relocate: YesWilling to Travel: Once a monthCareer Level: Entry LevelWork Status: U.S. CitizenInterests:
Member Since: 2012-03-14 Helpful Links
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1
(wk) (cell)
abpuir@r.postjobfree.com
Employment:
08/2004 to Present
Hennepin County Human Resources
Learning & Development Training Department
Minneapolis, MN
Office Specialist III, Learning & Development Support Staff
Apex - learning of the new ELM database for class given, enrollment status of employees, updating and retrieving of training transcripts.
Creating and running ELM Reports, managing learning activities, administering enrollment and registrations.
ELM core user for administrators within Human Resources.
o Assist with the trainer's presentations, class materials.
o Schedule appointments for interview into the upcoming programs, work with other department for use of our conference rooms for meetings and training needs.
o Create and prepare materials and visual aids for training.
o Create designs for internal training, and create materials with designs for training classes. Handle registration lists for training programs; create sign-in registration lists, send by e-mail distribution lists.
o Create/update spreadsheets through Excel.
o Powerpoint - created/update slides for trainers handouts
o Prepare and type flipchart items into MSWord documents for review of trainers, I proofread; edit certain documents from trainers and supervisor.
o Coordinate workshops offered through L&D training; prepare participants materials, order materials (videos, books and office supplies). Contact and schedule trainers/presenters for specific training classes.
Entering class renewal forms into database called Pathlore. Create class rosters from the database, enter employee names, employee numbers and class status of completion.
Enter courses and classes; keep track of electronic training status of all employees.
Coordinate registration process, send training correspondences to employees, and produce posters, class aides and assist instructors with training day set up and clean up.
Provide support for senior L&D staff, back up support for L&D manager, taking meeting minutes, coordinate mailings, customer services, receptionist for L&D unit, respond to a variety of telephone and in-person inquiries. Back up Human Resources receptionist, order the office supplies and do inventory of all items.
After each program, create certificates of accomplishments and completions through MS Publisher.
Prepare quarterly training reports for trainers with a listing of classes that each trainer has completed.
Complete other specialized reports as needed by the trainers.
Use of Desktop Publishing software skills, MS Word, Excel, and MS Publisher, prepares materials using graphics for training and administrative projects.
Assist staff with the training catalog production on-line and paper version.
Design layout, graphics, link graphics and content together into a professional document.
Maintain training room and supply room inventory, maintain office equipment and coordinate equipment repair work as necessary. Administer the L&D video library, creating and maintain current bibliography and track lending of videos to Hennepin county employees.
10/2001 to 08/2004
Hennepin County Human Resources
OS III - Team Secretary
Team Secretary for the Social Service team.
Edit, format, and enter job postings, enter resumes and or applications into Quickhire and TRAC.
Respond to internal/external inquires, received resumes.
Screen applicants for minimum qualifications.
Check candidates for Hennepin Cty employment status, payroll and convictions check, and veteran's status.
Test applicants for Language Assessments, prepare examination materials, and prepare testing room.
Verify and enter examination scores into TRAC.
Prepare and send test results by correspondence to applicants. Send to active and inactive applicants as well.
Prepare eligible lists and route to appropriate personnel.
Retrieve and/or copy personnel files for supervisors/staff as requested and oversee the review process.
Develop spreadsheets, tables and other systems generated.
Develop type, proofread and sign correspondence, ban letters, pass/fail letters.
Prepare and send mass mailings for generalist, and HR Reps.
Respond to requests for posting applications received on the social service team.
Provide back up for the front desk receptionist.
Effectively handle multiple tasks simultaneously.
10/2000 to 10/2001
OS III Certification Clerk / Hennepin County Human Resources
Data Entry of all applications materials to be completed within two days of closed postings.
Prescreen applications for missing information, make note within TRAC.
Assign requisition numbers to departments, data entry of requisitions, maintain records on status of applications. Rerank eligible lists each time a candidate is added or removed from the list.
Maintain eligible list on TRAC, remove names, update address and phone numbers.
Photocopy application for supervisors, copy personnel files for supervisors and staff members.
Create Excel spreadsheets for open/closed requisitions, update and maintain it.
Create correspondence; send letters to applicants, county employees and supervisors about current positions.
01/2000 to 10/2000
OS III Hennepin County Economic Assistance /
Front Door Processing Clerk
Provide applicants with appropriate forms for assistance. Interview clients regarding applying needs, applying household, histories and circumstances, details on application forms.
Conduct additional interview on details of application process including additional forms, instructions on responsibilities and needed verifications for additional interviews.
Screen clients, enter client and retrieve client information into MAXIS, DIAMOND, MMIS and PRISM.
Conduct person search/direct client to other agencies, call interpreters when needed from our Multi-Cultural department.
09/1998 to 01/2000
Nonin Medical, Inc. Administrative Assistant
13700 1st Avenue North
Plymouth, Minnesota
Responsible for entering literature leads of their products into database (Access, Excel)
Produce correspondence, memos, reports from Access database, and mail out general literature of their products. General clerical duties as needed.
File closed/open invoice accounts, purchase orders, maintain sales magazine library, kitchen supplies, kept inventory and ordered all office supplies from Office Depot.
Create spreadsheets for supplies that were ordered, input purchase orders into database.
Back up receptionist for multi-line phones.
Use of Excel, Access and MS Word on daily basis.
04/1997 to 09/1998
American Express Financial Advisors / Insurance New Business, Case Manager
Minneapolis, MN
Provide primary support for new business in underwriting and issue processing.
Processed applications, withdrawals, declines and policy issuer are of insurance.
Phone coverage for "800" line, team oriented activities to develop leadership skills.
Well regarded interpersonal skills, written/oral communications skills. Strong organizational and detail oriented skills.
Effectively handle multiple tasks simultaneously.
04/1995 to 09/1998
Prudential Insurance Company / Client Service Representative
Minneapolis, MN
Received insurance claim forms, input information, prescreen forms for missing information and completeness of the forms.
Process correspondence, memos, and letters, call clients to retrieve missing information. Verify address and other changes as needed.
Work with internal/external customers, prep insurance forms to be processed.
Effectively handle multiple tasks simultaneously.
Participate in a team oriented activities, effective written/oral communications skills.
Education:
KRS Computer and Business School Bloomington, MN
Office Administration Certificate 10/1999
St. Mary's University of Minnesota
2500 Park Ave
Minneapolis, MN January 2007 to October 2009
Degree Sought: Bachelors of Science in Business Management
Transferred from University of Phoenix
Graduation: October 11, 2009
Certificates
Unleashing Your Potential Certificate Program
Issued by: Hennepin County Human Resources Learning & Development Training
Date: July 2007
The 7 Habits of Highly Effective People Signature Program
Issued by: Hennepin County Human Resources Learning & Development Training
Date: May 2009
Exploring Supervision Certificate
Issued by: Hennepin County Human Resources Learning & Development Training
Date: September 2010
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