Customer Service Supervisor

Richard Caines

Email: *********@********.***

Address: ** ******** ******

City: Manchester

State: NH

Zip: 03102

Country: USA

Phone: 603-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

75 Electric Street

Manchester NH 03102

Phone 603-***-****

E-mail *********@********.***

Richard J Caines Jr.

Objective

A challenging position in an organization seeking an extraordinary record of on-time performance, outstanding customer service, and a high degree of operational knowledge.

Functional summary

Very creative versatile Dispatcher/Operations Supervisor with over 15 years of experience producing exceptional results for multi-million dollar operations. Extremely skilled in organizing and maintaining operational efficiency. Highly adept at promoting customer confidence and satisfaction. Demonstrated abilities in problem solving. Capable of learning, teaching and utilizing complex state of the art computer technologies.

Professional Highlights

Professional History

Successfully set up, modified and directed daily operations increasing on-time delivery ratios.

Maintained or exceeded productivity and operational efficiency, improving on-time delivery performance over prior year.

Enthusiastically worked with multiple shippers of varying size to accommodate needs and exceed expectations.

Communicated directly with customers and vendors on a daily basis to schedule deliveries and ensured detailed customer requested delivery directions were properly executed.

Consistently worked with drivers to achieve goal of 100% delivery and pick up on a daily basis and to further ensure customer satisfaction.

Provided superior Multi-task capabilities and a keen vision of the operations needs in a continually changing environment.

Handled movement of large, multi-tiered product inventories at over ten commercial warehouses in the New England Area.

Coordinated scheduling of residential and commercial deliveries of up to 1,200 units of products per week with multiple delivery drivers and independent contractors within network of 15 regional warehouses throughout the New England and mid-Atlantic.

Processed weekly Drivers payroll and submitted to accounting for payment.

Managed Maintenance schedule of company vehicles and equipment.

Woodpellets.com Bedford NH 2011-present Manager Delivery operations. Overnite Transportation/UPS Freight Inc. Londonderry NH 2005-2010

Outbound Supervisor, Inbound Supervisor, Dispatcher

BSP Transportation Londonderry NH 2003-2005

Lead Dock Worker

NH Steel Erectors Goffstown NH 1999-2003

Richard J. Caines Jr.

Pg. 2

Crew Supervisor, Welder

New England Motor Freight Inc. Concord NH 1995-1999

Dispatcher, OSD, Outbound Supervisor

Education

NH Technical Institute Concord NH

42/64 Credits Completed towards Associates of Science (Networking) Information Technology 3.46 GPA

A+ Certification (expected Dec. 2012)

Network+ Certification(expected Dec. 2012)

US Naval School of Photography Pensacola FL.

Navy certification (Honorable Discharge)

MS Office Certified, MS Digital Office Certified, MS Access Certified, Expert Forms, Oracle, Citrix, Windows XP, Windows 7, Windows 8 MS Office 2007, 2010

As well as handheld computer products.

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